David Saenz

One of the worst service experiences I have ever had. I brought my Cadillac to Moore Cadillac after receiving a service promotion and scheduled an appointment to address an issue with my driver's seat I brought my Cadillac to Moore Cadillac after receiving a service promotion and scheduled an appointment to address an issue with my driver's seat recliner. Before handing over the vehicle, I clearly explained that the seat would move forward but would not move backward and specifically warned them not to move it forward because it would leave me unable to properly adjust the seat. 45 minutes later later, I was told they would not do anything without first charging me $200 for a diagnostic. I declined and went to pick up my vehicle. When I got in, I discovered that the seat had been moved forward anyway—the exact thing I warned them not to do. As a result, my vehicle was returned to me in worse condition than when I brought it in. The seat position now makes the car extremely uncomfortable to drive and significantly impacts my ability to use the vehicle. The way the situation was handled afterward was even more disappointing. When I asked to speak with a manager, I was told he was too busy with meetings. I requested a callback and never received one. I asked for the employee's name and was refused. I then submitted a formal complaint and still received no response. The issue is no longer just the seat. It's the complete lack of accountability, professionalism, and customer service. A dealership representing a luxury brand should not return a customer's vehicle in worse condition, ignore complaints, refuse basic information, and then disappear when asked to make things right. Moore Cadillac has lost my trust completely. Based on this experience, I would strongly caution anyone considering using their service department More

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I have appointment but also i waited 40min to check- in. They were saying every advisor is busy and saying sorry. I have to say to this service center is if we have to wait then why we need the time appoint They were saying every advisor is busy and saying sorry. I have to say to this service center is if we have to wait then why we need the time appointment. My time is important so to yours. So please respect and value the other time as yours. I didn’t expect this service from this company. More

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I was provided with a timely appointment. I received text updates and an actual video of the service performed on my vehicle! Outstanding experience and a first! I received text updates and an actual video of the service performed on my vehicle! Outstanding experience and a first! More

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Great car buying experience. Professional, quick and painless from start to finish. Highly recommend Moore Cadillac. Professional, quick and painless from start to finish. Highly recommend Moore Cadillac. More

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I had an outstanding experience AGAIN at Moore Cadillac in Chantilly. What really sets them apart is their exceptional customer service and attention to detail. From the moment I arrived, the team was prof in Chantilly. What really sets them apart is their exceptional customer service and attention to detail. From the moment I arrived, the team was professional, attentive, and focused on making the entire process seamless. Their high-touch approach made me feel valued as a customer, with clear communication, proactive follow-up, and a genuine commitment to ensuring everything was handled correctly. It's refreshing to work with a dealership that takes the time to understand customer needs and goes the extra mile to deliver a first-class experience. I highly recommend Moore Cadillac to anyone looking for a luxury buying or service experience backed by outstanding customer care. More

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Kraig and everyone at Moore Cadillac is always great to work with. I will continue to service my vehicles with them. work with. I will continue to service my vehicles with them. More

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Moore Cadillac continues to impress me with their outstanding service. Each visit to the dealership is filled with admiration on the timely and professional services provided. The Cadillac car bran outstanding service. Each visit to the dealership is filled with admiration on the timely and professional services provided. The Cadillac car brand is exceptional, but the Moore Cadillac team members are one in a million. More

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Great service. Excellent customer service from Kraig he’s really good. I was happy after he fixed all my issues thanks Excellent customer service from Kraig he’s really good. I was happy after he fixed all my issues thanks More

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Staff are always very professional, has excellent communication, and has superb attention to detail in everything they do communication, and has superb attention to detail in everything they do More

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More Cadillac represents the epitome of professionalism. I ran into at least three or four salesman and a couple of managers Fred and Heck don’t call him. Hector. Jonathan was wonderful young man who did hi I ran into at least three or four salesman and a couple of managers Fred and Heck don’t call him. Hector. Jonathan was wonderful young man who did his job more dealerships were like this. I’d buy more cars thanks more Cadillac. More

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