David Slayter

McGovern Chevrolet Cadillac of Plymouth responded

This customer purchased a truck and took delivery a week ago. He came in today for a sticker and we re detailed his truck for him. As the customer was leaving he went straight to a tiny paint chip on his door. The salesperson had it covered with touch up paint thinking that he was helping. The customer then became angry blaming us for the chip. Sales person came and grabbed a manager. The manager explained that he has been driving the truck for a week already. And could have gotten a small chip anywhere just from a pebble kicking up. The customer left angry maybe expecting the manager to take responsibility for his chip and paint the entire door? I also see that the customer put 2 stars for price and transparency. We brought him back in after leaving the first time and did all of the customers numbers that he wanted. We did his deal.

McGovern Chevrolet Cadillac of Plymouth responded

Wayne, this feedback made our day! Thank you for choosing McGovern Chevrolet of Plymouth and for sharing your experience with Aiden and the team. We wish you many safe miles ahead!