Davidson Cathy

I have been getting my cars for some years from Castriota. Debbie was awesome and went above and beyond for me. Castriota. Debbie was awesome and went above and beyond for me. More

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Debbie was honest, knowledgeable and professional. I will recommend her heartily to prospective customers. She is always happy to help people out, no matter how basic the question is. And, yes, I will I will recommend her heartily to prospective customers. She is always happy to help people out, no matter how basic the question is. And, yes, I will continue to ask them. More

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Great Service from everyone. Very professional. I have never had such a great experience at a car dealer . Very professional. I have never had such a great experience at a car dealer . More

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Did a poor job in communicating which resulted in many inconvenience for my family’s return from vacation and the next weekends vacation. Will not use there service’s again. No satisfaction from managemen inconvenience for my family’s return from vacation and the next weekends vacation. Will not use there service’s again. No satisfaction from management either just the standard SORRY. They do say it often. More

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I have leased and or purchased seven vehicles from Castriota. I find them to be very fair, trustworthy and reliable. I always recommend Castriota to all of my friends and neighbors. Thank you for Castriota. I find them to be very fair, trustworthy and reliable. I always recommend Castriota to all of my friends and neighbors. Thank you for your help Debbie Razzano as always an enjoyable transaction. More

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My how things have changed over the years. What was once known as a reputable dealership, is now known as not so much. Run away, don’t walk. This was quite possibly the worst customer servi What was once known as a reputable dealership, is now known as not so much. Run away, don’t walk. This was quite possibly the worst customer service I have experienced. My vehicle is 2 years old. A 2020 Tundra with 29k. I purchased this vehicle after my last vehicle, a 2015 Silverado, began giving me a myriad of problems. While I owned the Silverado, I brought it in one day for an oil change and alignment. When I left that day, the alignment was worse than when I arrived. I was told it was possibly due to belts inside the tires or hitting potholes. The alignment was only slightly pulling prior to arrival that day. When I got home, I called and spoke to Dan who said it was likely due to being older, tired and the belts inside being worn or broken. I inspected the wheels and one of them was missing all of the weights. I should’ve learned from my previous experience but clearly I did not. Now, wanting to give the dealership a second chance, I went back again for the same thing. Oil change and alignment. The alignment was only slightly off but I wanted it done before it got bad and the tires become ruined. My appointment was 5/23/22 at 1pm. I arrived at 1245. My truck was taken back on time. At 345, I had yet to have any updates on my truck, so I decided to inquire. Cathy Davidson told me she would find out. About 5-7 mins later, I was told my truck was missing a part and it could not be aligned and it was still on the rack. She told me I would need to leave my vehicle and the part that was needed to align the vehicle would need to be specially ordered. If a part was missing and/or broken to begin with, the alignment, and the caster/camber would’ve been off more than just a slight pull for a 2 year old vehicle. I asked her to have the techs put the truck back together and I would need to come back, as well as what was being explained to me did not make sense. There were no also loaner vehicles available. It is not feasible for me being a single father with one vehicle and in need transportation to leave my vehicle, especially having little to no time to make arrangements. Cathy explained to me that she had been busy and was consumed with other tasks. Mind you, this did not appear to have been the busiest of days. As I was leaving, the steering wheel had massive amounts of play in it and the caster/camber of the tires was compromised. Nearly 200 miles later, the part arrives and I come back for service. My two front tires are now severely worn down prematurely and they have less than 30k on them. The tires are Michelin LTX A/T2 and are excellent tires. After 90 minutes of waiting for this to be fixed, I was informed the service manager Nick Galida ordered the wrong part and I would need to leave my truck…again. I was offered a loaner vehicle this time. I left my vehicle. Just now, I was told my truck is finally ready and there is nothing that can be done for my inconvenience or the premature wear on the tires. The tires have clearly visible areas on the outside of the tread form cupping and the caster/camber being off from when it was originally taken in for service on 5/23/22. Now I’m left with 2 ruined tires and have been inconvenienced for the duration of this mess. Horrible, just absolutely putrid customer service. I will never bring my vehicle here again, I hope this also deters future people who are in need of service from going here. I will never purchase a vehicle here again and I will absolutely never recommend this dealership to anyone. Please, save your time and money. Find somewhere else to go. More

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Got in late and they were able to squeeze me in! I feel bad they stayed late to get me taken care of!! Will be back! bad they stayed late to get me taken care of!! Will be back! More

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I was having a problem with my hatch on my 2018 equinox didn't happen when i took it there. On the third visit Cathy in service decided to put me in a loaner and keep the car until they could find the prob didn't happen when i took it there. On the third visit Cathy in service decided to put me in a loaner and keep the car until they could find the problem .It finally did it there and they went through and found the problem .I was very happy with the time they took to address the problem. More

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CPO Lemon, sold to me with undisclosed damages. Intermittent electrical problems, Usb port didn't work, power windows were Intermittent, dead at times. Their solution was to remove some functio Intermittent electrical problems, Usb port didn't work, power windows were Intermittent, dead at times. Their solution was to remove some functions. This was before adding LED lights. I have proof they lied to avoid warranty. There simply put, no warranty, always denied. More

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Worse service ever... Very rude and unprofessional... Would never recommend anyone to this dealership... They will 100 percent leave you unsatisfied... Can't believe the way i was treated , and that's af Would never recommend anyone to this dealership... They will 100 percent leave you unsatisfied... Can't believe the way i was treated , and that's after buying a brand new chevy lt 1500 too.. Please beware and go else where More

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