Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Service Advisor

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
163 Reviews
4.9

163 Reviews

Write a Review

163 Reviews of Deana Hicks

August 19, 2025

Dealership Rating
Employee Rating

Great job Tyler Seddon, Deanna Hicks and Kyle Hembree. Thank you for taking great care of us, keeping us informed, and being patient with all our questions…Will highly recommend your dealership anytime… More

by vam09
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kyle Hembree , Eric

Aug 19, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

August 12, 2025

Dealership Rating
Employee Rating

Great service department. Thoroughly satisfied with the visit. Scheduling was great, and did not need to wait a long time for an appointment. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Spitzer Toyota Monroeville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Toyota Monroeville. We look forward to having you as one of our valued customers for many more years to come!

August 11, 2025

Dealership Rating
Employee Rating

The sales department and financing folks performed as a team and were transparent from the outset. Tyler Seddon was my salesperson and kept in constant communication with me throughout the sales process. H More

by Jfmedeiros939
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Hembree, Ben Seddon, Jason Barkman , Tyler Seddon

Aug 11, 2025

Spitzer Toyota Monroeville responded

Providing a 5-star experience is our top priority, and we're sorry that we fell short here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 31, 2025

Dealership Rating
Employee Rating

James Thomas was Excellent! Very pleasant and helpful. Kept me informed on everything going on with my truck! Even included a video! OUTSTANDING More

by mikedoty1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Aug 01, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 30, 2025

Dealership Rating
Employee Rating

I have been taking my car to Spitzer since I bought it 6 years ago and have always been treated with the utmost respect and courtesy. My car comes back completely checked over and any issues resolved. The More

by Mary Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Aug 01, 2025

Spitzer Toyota Monroeville responded

Thank you, Mary Ann! We appreciate your kind words for James Thomas and the team and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

July 23, 2025

Dealership Rating
Employee Rating

James Thomas, our Service Manager, was perfect for his job. James was friendly and very helpful. He made us feel like family. Also, the technician working on the car did an excellent job. More

by lesnsteve73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2025

Spitzer Toyota Monroeville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 15, 2025

Dealership Rating
Employee Rating

It has been easy to schedule service with Spitzer Toyota. The staff including James Thomas made me feel important. They were very welcoming and getting a text welcoming me the day of service and one with a More

by tfornataro225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Jul 15, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

June 26, 2025

Dealership Rating
Employee Rating

Thomas who was my service person was very friendly and helpful. Great service. He was timely and informative about status of my service. More

by DebbieG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Spitzer Toyota Monroeville responded

Thank you for choosing Spitzer Toyota Monroeville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 06, 2025

Dealership Rating
Employee Rating

Anytime I have service at Spitzer I always seek out Deanna Hicks. She is always courteous and mindful of my needs. More

by bveschio2bv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2025

Spitzer Toyota Monroeville responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Toyota Monroeville.

May 31, 2025

Dealership Rating
Employee Rating

I appreciate the employee efficiency & kindness at every visit. Staff is friendly & helpful. All issues are addressed & my car is ready when I arrive. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas

May 31, 2025

Spitzer Toyota Monroeville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Toyota Monroeville.

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