Debbie D

Sales good the service center I rate very poor and left disatisfied with ford totally disatisfied with ford totally More

by lmeyer718 Verified Customer Verified Customer

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Unclear charges Charges NOT explained upfront Customer is supposed to assume billing practices. Was never asked if I understood what was going to be billed is supposed to assume billing practices. Was never asked if I understood what was going to be billed More

by TUDORZ Verified Customer Verified Customer

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I have been going to this service center ever since I financed my vehicle from Ford on Queens Boulevard. This place is an absolute rip off and I believe majority of the technicians are very inexperienced financed my vehicle from Ford on Queens Boulevard. This place is an absolute rip off and I believe majority of the technicians are very inexperienced. Several things to note. I removed a splash guard from under my vehicle and when I took it in to see if they’ll notice, they did not. I asked the receptionist to ask the tech and he said no. Next thing their labor rate is too high, why? Is Ford not paying their techs enough to do carless work? Seems so. They claim a job takes 4 hrs when I know for a FACT it takes less because I could do the work myself, which I will the next time. To change on tire sensor costed me about $550. Absolute nonsense. To change two wire harness’s it runs about $900 and change. Diagnostic fee? For what? When their are specific lights illuminated on the dash obviously stating the issues and what may causing it, if they were “experienced” they would know. There are a lot more things I could list, but it will be too much to type. Bottom line is take your vehicles to other shops or mechanics who do clean honest work (not to mention how many times they forget to put my valve stem caps on after service and when I ask them for one they say no). If your able to purchase your parts and have the equipment/tools to get the job done, do not hesitate to do it on your own. Unless you have money to burn. Whats even funnier they speak to you as if your a gullible idiot who does not know anything about cars or automotive work. Also, before I submit this review, they NEVER update the status of your vehicle on the links they send to your phone, course not. They would complete your car and have it sitting there until you call or go in and find out its done and no one notified you. They’ll literally smile in your face, rip you off, and say thank you & NEVER offer a car wash. What a joke. More

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Customer service is the best I’ve ever delt with. Everyone is very nice and friendly Everyone is very nice and friendly More

by CLEMENTRAMKISSOON1 Verified Customer Verified Customer

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Deby is a great service manager. She returns my calls in a prompt and timely manner. She answers all my question and or concerns. She returns my calls in a prompt and timely manner. She answers all my question and or concerns. More

by gmcmahon0 Verified Customer Verified Customer

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