Denise Herauf
Reputation Management Director
Cadillac of South San Francisco
775 Serramonte Blvd
Colma, CA 94014
1 Review
Write a Review1 Review of Denise Herauf
February 24, 2026
I purchased a 2023 Ford Mustang Mach-E from this dealership in October 2025. The vehicle was sold as-is with no disclosed mechanical issues or concerns. Just over three months later, on January 31, dealership in October 2025. The vehicle was sold as-is with no disclosed mechanical issues or concerns. Just over three months later, on January 31, 2026, the car suffered a catastrophic mechanical failure with an estimated repair cost of around $9,000. Given how new the vehicle is, this was extremely unexpected. I reached out to multiple managers to try to resolve the situation in good faith, but the dealership refused to provide any assistance or take responsibility. I’ve since had to escalate the matter through formal complaints. Very disappointing experience. I recommend buyers do very thorough due diligence More
Other Employees Tagged: Giovanni Velasco, Jesse Wyllychuk, Karlee Hughes, Mustafa Oweida, Ahmad Akram, Tony Chen

