Derek Duncan

Holm Buick GMC responded

James, we are very sorry to hear you feel like we are trying to upsell you an unnecessary service. Derek was quoting maintenance services direct from the 2022 Buick Enclave Owner's Manual (Page 340) which recommends changing the automatic transmission fluid at 45,000 miles in extreme conditions. GM has advised us to use the "Extreme Conditions" schedule due to the range of hot and cold temperatures that Kansas endures. Our sole purpose is to help clients meet the demands of their life through their vehicles, which includes suggesting proper maintenance to help keep your vehicle running in top notch form. We hope you'll continue to utilize our stores, services, and our professional advisors who take your vehicle's wellbeing as job number one. Thank you for noting the work was excellent and we look forward to seeing you again. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your excellent five-star review! We're thrilled to hear that our team members are very good, friendly, and polite, and that your repair was done better than expected and in good time. It's wonderful to know that Derek Duncan provided you with such a positive experience. Your feedback truly highlights our core values of Customer Care and Excel. We pride ourselves on the quality of our workmanship and our ability to complete repairs efficiently. We are always quick and do a thorough job, and we are very willing to be concerned about your wants and needs. We appreciate your kind words and look forward to seeing you again for any future needs. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your excellent five-star review! We're thrilled to hear you received great service and that we were able to get you in and serviced so quickly. It's also wonderful that you recognized our parts guys for their great work. Your feedback truly highlights our team's commitment to Customer Care and our dedication to efficiency. We pride ourselves on being quick and doing a thorough job, and we're very willing to be concerned about your wants and needs. This seamless experience is a result of the teamwork from employees like Lucas Luchsinger, Derek Duncan, Clark Fritz, Josh Sare, and Adam Scott. We appreciate you choosing Holm Buick GMC for your service needs! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your fantastic five-star review! We're so pleased to hear about your recent experience with your 2018 Enclave, and how Derek Duncan provided you with such excellent service. It's wonderful to know that Derek's kindness and willingness to take the time to check for service bulletins made such a positive impression, even for a simple fix. This truly highlights our core value of Concern for Others and our dedication to Customer Care. We believe in treating every customer with respect and ensuring they feel comfortable and informed, never ignorant. We're also happy that you found our shop and waiting areas clean and comfortable, and that everyone you encountered was friendly and cordial. Our team is committed to being quick and thorough, and very willing to be concerned about your wants and needs. We truly appreciate your high recommendation and look forward to assisting you with any future needs. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your experience! We understand how disruptive it can be to break down, and we're so glad we were able to get you in for service and repairs right away. It's our team's commitment to customer care and our industrious approach that allows us to assist quickly and effectively. We're very happy to hear you were pleased with the results, and we appreciate you recognizing Derek Duncan! Sincerely, the Holm Automotive Team of Salina