Derek Duncan

Holm Buick GMC responded

Thank you, Gerstenkorn, for the excellent 5-star review! We are delighted to hear about your smooth and pleasant service experience. We appreciate your feedback that you were greeted right away with a warm, happy greeting and that we made sure you had access to the lounge and a fresh cup of coffee. We are thrilled that the process was so quick—you were on your way in less than an hour! We appreciate you noting that we went over everything completed and provided a clear printout of the checks performed. Efficiency and clear Communication are key to our commitment to exceptional Customer Care. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Krguthrie, for the phenomenal 5-star review! We are thrilled to hear that Holm Buick GMC provided exceptional service, friendly staff, a smooth process, and truly exceeded all expectations! This feedback perfectly summarizes our commitment to providing outstanding Customer Care. Your perfect scores across all categories—Service Price Transparency, Workmanship, Service Time, and Service Communication—are greatly appreciated. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We sincerely apologize for the highly frustrating experience you have had with your 2010 Malibu gauge cluster replacement, which led to your 1-star rating. We understand you paid a significant amount for a functional cluster, and we share your disappointment that the new unit is not performing to your expected standard. We want to assure you that your satisfaction is our top priority, and we have dedicated significant time and effort to resolve this unusual issue. Our Findings and Actions: We successfully diagnosed the original non-functioning cluster, and per your approval, installed a new unit. When you noticed the center pod was dimmer than the outer sections, we immediately began researching and attempted to correct the issue. Because the display technology (vacuum fluorescent displays, or VFD) and the dimming circuitry are integrated within the cluster, the issue lies specifically with the physical remanufactured part itself. To resolve this, we have warrantied out and installed a total of three different remanufactured clusters from our supplier, Specmo Enterprise. Regrettably, all three clusters exhibited the exact same dimming issue in the center section. The Challenge of Remanufactured Parts: As we work on older vehicles and utilize specialized components like remanufactured clusters (which are the only parts available for this vehicle), we encounter limitations in the manufacturing and restoration process. While we strive to return vehicles to "good as new" condition, we cannot guarantee that remanufactured electronic components will yield results identical to brand-new, factory-original parts. Sincerely, the Holm Buick GMC Team of Salina.

Holm Buick GMC responded

Thank you, smilingroadrunner53, for the excellent 5-star review! We are thrilled to hear that your recent service needs, including the battery replacement under warranty for your 2018 Chevrolet Suburban and the "Buy 3, Get 1 for $1" Michelin tire deal for your 2002 Isuzu Trooper, were handled promptly and professionally/courteously. We appreciate you recognizing Derek and Josh in the Service Department. We are also glad that our Service Technician identified the issue with your Isuzu's tie rod assembly, and Derek quickly arranged for the parts purchase, replacement, and alignment adjustment to ensure your vehicle is safe and handles correctly. Your feedback that our staff and services are GREAT and consistent with all your previous visits is the highest compliment. Thank you for your continued trust in Holm Buick GMC! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, Jason, for the excellent 5-star review! We are thrilled to hear that you received Excellent service and that we were able to quickly fix your faulty Apple CarPlay issue. We understand how important technology features are in your vehicle! We were happy to provide a rental car so you could get to and from work without interruption. Providing that kind of convenience and great Customer Care is what we aim for. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, stevegraham0, for the 5-star review despite the challenges! We appreciate you taking the time to provide detailed feedback regarding the warranty work performed on your 2024 Acadia. We understand the frustration of needing service on three occasions for the side detection, lane change, and battery drain issues. We are very pleased to hear that, on the last visit, our Technician finally got assistance from GM to correctly diagnose the issue and that everything is working correctly now. Your note about other vehicles having the same issue confirms the value of that deep-level diagnostic support. We thank you for your patience and for recognizing Derek Duncan throughout this process. We strive for excellence in every repair, and we are committed to making sure your vehicle functions perfectly. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, STS701, for the 5-star rating and for your detailed feedback regarding your recent service visit on November 27, 2025. We are pleased to hear that your service was completed on time with no problems! 📝 Addressing the DEF Fluid Issue We sincerely apologize for the inaccurate information on the service printout stating that all fluids were full when your DEF (Diesel Exhaust Fluid) was clearly down to a quarter of a tank. This is a lapse in our quality control and contradicts our core value of Communication and Trust. We appreciate you bringing this to our attention. You are absolutely right—we should have noticed the low DEF level and, at the very least, informed you and offered to have it topped off. We will use your feedback to immediately address the inspection process with our technicians and service advisors to ensure accuracy, particularly concerning DEF levels in diesel vehicles. We value your business and are committed to earning your full trust on your next visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, LYNETTEBALL, for the excellent 5-star review! We are thrilled to hear that your visit is **Always a great experience**. Your feedback that Holm **truly cares about the customers and vehicles** directly reflects our core value of **Concern for Others** and our commitment to exceptional **Customer Care**. We appreciate your loyalty and look forward to welcoming you back! Thank you for recognizing **Derek Duncan**. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, KWUgolfer67, for the excellent 5-star review! We are thrilled to hear that Jamie went out of her way to get you into the vehicle you wanted. We are especially proud that she did a great job walking you through your reorientation to the new vehicle and helped resolve your phone connection problems. Her dedication to thorough and thoughtful assistance truly makes her an exceptional salesperson and reflects our value of Concern for Others and commitment to great Customer Care. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you, bennauto, for the exceptional 5-star review! We are delighted to hear that you always receive excellent service and fair dealings when you trade. Consistent quality and Trust are central to our values. We also appreciate your kind words about our customer lounge, noting that it is comfortable, provides Wi-Fi internet, and is well stocked with healthy snacks and refreshments. We strive to make your waiting experience as pleasant and productive as possible! Your perfect scores across all service categories and your recognition of the team—especially Ross Taplin for welcoming you, Jamie Hughes, Lucas Luchsinger, Tim Holm, Derek Duncan, Jamie Disney, Jesse Patrick, Clark Fritz, and Josh Sare—are sincerely appreciated. Sincerely, the Holm Automotive Team of Salina.