Derrek Nelson

Avoid this dealer at all costs. Their service department is blatantly dishonest. I brought my fiancée’s Kia Forte in for a well-documented screen issue, simply to verify if it wa Their service department is blatantly dishonest. I brought my fiancée’s Kia Forte in for a well-documented screen issue, simply to verify if it was covered under warranty. While she was there alone, they performed an unsolicited inspection and claimed her front brakes were at the very end of their life — less than 1mm left. This was a blatant attempt to upsell unnecessary work. The brakes had been serviced less than two months earlier with over 5mm remaining. To confirm, we went for a second opinion the very next day, and the brakes were again verified at over 5mm, exactly as expected. This dealership preys on customers they think they can pressure — especially women or those who may not be mechanically knowledgeable. Dishonest, manipulative, and absolutely not to be trusted. More

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Everyone is quite helpful and fast. They also wash my car before returning it which I really appreciate.The employees are all friendly and polite.. I haven’t had any problems with my ca They also wash my car before returning it which I really appreciate.The employees are all friendly and polite.. I haven’t had any problems with my cars which is why I continue to buy Kia’s when I want a new car! More

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I've purchased several vehicles from this dealer as well as had complete services on them and to date satisfaction has been the best I've ever had. My review on this dealership has the five star plus as far as had complete services on them and to date satisfaction has been the best I've ever had. My review on this dealership has the five star plus as far as I'm concern. More

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Southlake Kia is great to do business with have bought multiple cars with them, always have been fair and honest. multiple cars with them, always have been fair and honest. More

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Great service experience, although Kia engineers were slow to respond to the issue South Lake Kia was on top of it all the time. slow to respond to the issue South Lake Kia was on top of it all the time. More

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Friendly service. Car is ready when they say it is. If you need a ride home that's available to you at no charge. Car is ready when they say it is. If you need a ride home that's available to you at no charge. More

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