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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
154 Reviews
4.8

154 Reviews

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154 Reviews of Derrick Edwards

December 07, 2025

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Employee Rating

Service was most excellent. The waiting room was clean. Have I reached 15 words yet? More

by WILLIAMMCARNES
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Howard Mei, Mark Johnson

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Dec 07, 2025

BMW of Owings Mills responded

Thank you for your positive feedback, William! We’re glad you enjoyed your experience at BMW of Owings Mills. We strive to provide excellent service and maintain a clean environment. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

December 05, 2025

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Employee Rating

Excellent service and friendly and professional staff at all times and clean facilities with nice staff More

by SIDHU897
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your review! We greatly appreciate your feedback about our friendly and professional staff at BMW of Owings Mills. It's great to hear that you enjoyed our clean facilities as well. We look forward to welcoming you back next time. Sincerely, The Team at BMW of Owings Mills

December 05, 2025

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Do I need to say more than Mark has been my service advisor since 2007. The last service experience was as excellent as always with the timely updates and detailed explanation of what was and needs to More

by berman2921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your review! We're glad to hear that Mark has consistently provided you with excellent service since 2007. Timely updates and detailed explanations are a priority for us at BMW of Owings Mills, and we’re glad to see that reflected in your experience. We appreciate your loyalty and look forward to assisting you again. Sincerely, The Team at BMW of Owings Mills

December 04, 2025

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Everything was as good as I could expect. The service was fine and very friendly, More

by hwfoodman2348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your positive review! We're thrilled to hear that everything met your expectations and that you experienced friendly service at BMW of Owings Mills. We appreciate your feedback and look forward to welcoming you back in the future! Sincerely, The Team at BMW of Owings Mills

December 04, 2025

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Employee Rating

Derrick is fantastic, makes the entire experience smooth and comprehensive. Would recommend and go back for services. More

by SLUNA35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're delighted to hear that Derrick provided you with a fantastic experience at BMW of Owings Mills. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

December 01, 2025

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The service is always Great, friendly people and fixed right the first time without any issues More

by DEDWARDS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Dec 01, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We truly appreciate your kind words about the service at BMW of Owings Mills. It’s great to hear that you had a positive experience with our friendly team and that your vehicle was fixed right the first time. We look forward to seeing you again for your future service needs! Sincerely, The Team at BMW of Owings Mills

November 27, 2025

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Employee Rating

Very friendly & efficient service. Wait time was as told & expected. Like receiving video of work to be done and/provided. More

by pmc91860
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced friendly and efficient service at BMW of Owings Mills. It's great to know that our communication about wait times and video updates met your expectations. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

November 24, 2025

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Employee Rating

Poor communication when making appointments and diagnosing repairs after bringing car to dealer on several occasaions. More

by pamelacarter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Nov 24, 2025

BMW of Owings Mills responded

Thank you for sharing your experience with us, Pamela. We understand how important clear communication is when it comes to appointment scheduling and diagnosing repairs. Your feedback is valuable, and we encourage you to reach out to us directly at BMW of Owings Mills so we can discuss your concerns and work towards a better experience. We appreciate your input and hope to hear from you soon. Sincerely, The Team at BMW of Owings Mills

November 23, 2025

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Employee Rating

Great all-around service. Stress free, in and out in 1.5 hours. Never going back to Autonation again. More

by carter.hyde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 24, 2025

BMW of Owings Mills responded

Thank you for your fantastic review, Carter! We're glad to hear that you had a stress-free experience with us at BMW of Owings Mills and that we could get you in and out quickly. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

November 21, 2025

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Employee Rating

Mark goes all out to be as helpful as he can be during the repair process. More

by Ger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Nov 21, 2025

BMW of Owings Mills responded

Thank you for your review! We appreciate your feedback about Mark's dedication during the repair process. At BMW of Owings Mills, we strive to provide exceptional service, and it's great to hear that Mark was able to assist you so well. We look forward to seeing you again. Sincerely, The Team at BMW of Owings Mills

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