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Derrick Edwards
Derrick Edwards at BMW of Owings Mills
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Derrick Edwards

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
21 Reviews
4.8

21 Reviews

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21 Reviews of Derrick Edwards

May 03, 2025

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Employee Rating

The service is always good when I have my vehicles serviced at BMW of Owings Mills More

by CHOLIDAY
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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May 03, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you consistently experience great service at BMW of Owings Mills. We appreciate your trust in us and look forward to seeing you again for your next vehicle service! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you consistently experience great service at BMW of Owings Mills. We appreciate your trust in us and look forward to seeing you again for your next vehicle service! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

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Customer service is very very good everyone in the front is just phenomenal I'm just thankful to have them More

by kwpartyplanner@gmail.com
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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May 03, 2025

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Service was quick, efficient, and friendly. Derrick was wonderful and made sure I was taken care of. More

by DOM.DLEE
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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May 03, 2025

BMW of Owings Mills responded

Thank you, Dom, for your kind words! We're thrilled to hear that your service experience at BMW of Owings Mills was quick, efficient, and friendly. Derrick will be pleased to hear your compliments. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 03, 2025

BMW of Owings Mills responded

Thank you, Dom, for your kind words! We're thrilled to hear that your service experience at BMW of Owings Mills was quick, efficient, and friendly. Derrick will be pleased to hear your compliments. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

April 30, 2025

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Amazing experience with an incredible dealership. I have bought luxury cars before but BMW of Owings Mills beat them all. Very knowledgeable on the vehicle and was the lowest price by far when compar More

by robertmgreen20
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Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Michelle Jackson, Mark Johnson

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Apr 30, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Robert! We’re thrilled to hear you had such an amazing experience at BMW of Owings Mills. It’s great to know that our knowledgeable team and competitive pricing made a positive impression on you. We look forward to welcoming you back for your service needs and future purchases! Safe travels in your new luxury vehicle! Sincerely, The Team at BMW of Owings Mills

April 30, 2025

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Excellent service and very efficient as usual with Derrick Edwards my Service Advisor. He is smart, polite, very helpful, and very pleasant. Thank you, Derek as always More

by Nassif Soueid
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Recommend Dealer
Yes
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Apr 30, 2025

BMW of Owings Mills responded

Thank you, Nassif, for taking the time to share your experience with us at BMW of Owings Mills. We're thrilled to hear that Derrick provided you with excellent and efficient service! His smart and polite approach truly makes a difference. We appreciate your kind words and look forward to seeing you again next time! Sincerely, The Team at BMW of Owings Mills

April 30, 2025

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Excellent service. Quick response. Derek was great. Communication was clear. I will definitely go again. More

by ZKHAN7
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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May 01, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with Derek at BMW of Owings Mills. Your positive feedback about our service and communication means a lot to us. We look forward to welcoming you back again soon! Sincerely, The Team at BMW of Owings Mills

April 27, 2025

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Derek is amazing great service always! He is professional, and communicates well. I love dealing with BMW of Owings Mills More

by pisaac
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Apr 27, 2025

BMW of Owings Mills responded

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with Derek and appreciate his professionalism and communication. At BMW of Owings Mills, we strive to provide exceptional service, and it's great to know we met your expectations. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 27, 2025

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I’m not sure if techs know what they’re doing. Service appt one week apart, how does one say everything is fine and another sees a problem More

by ANDREWNOV08
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Johnson

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Apr 29, 2025

BMW of Owings Mills responded

Thank you for your feedback. We understand your concerns regarding the consistency of diagnoses during your service appointments at BMW of Owings Mills. Ensuring our technicians are aligned on assessments is a priority for us. We encourage you to reach out directly, so we can address your specific experience and work towards a resolution. Thank you for bringing this to our attention. Sincerely, The Team at BMW of Owings Mills

April 26, 2025

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Although I did not have a scheduled appointment I still received quality customer service in a timely manner. More

by jfsivels
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Michelle Jackson, Mark Johnson

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Apr 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We appreciate you choosing BMW of Owings Mills and are thrilled to hear that you received quality customer service, even without a scheduled appointment. Our team strives to provide timely and attentive service, and your feedback reassures us we're on the right track. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

April 26, 2025

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Great, fast, reliable service! Derrick was very helpful, informative and made my service easy and understandable. Derrick was very knowledgeable and had great customer service. Tha More

by asiahyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Apr 27, 2025

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with Derrick and that he was able to provide you with helpful and informative service. Your satisfaction is our priority at BMW of Owings Mills. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

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