Derrick Hakim

The sales team is fantastic. Derrick and Victoria both went above and beyond to take care of us. The problem is the management staff. The first time we came in Friday the manag Derrick and Victoria both went above and beyond to take care of us. The problem is the management staff. The first time we came in Friday the manager treated me like I was dumb so we decided not to buy here. Then Saturday when we decided the car we wanted was more important than the poor service we bought. When we were with finance manager he continued to refer to other lending institutions as “crackheads” and stated numerous times how they were on crack. My family works in financial institutes this dealer does business with and I was upset that they are crackheads according to your management staff. Finally today I returned to have front license plate put on since Derrick told me to come back and they would do it and another manager told me I didn’t know the law and that I didn’t need it even though I was pulled over for it. When looking up law it is required. I was so frustrated another sales person Bruce stated “can we please just put the license plate in” and the manager just walked away arrogantly. Based on salespeople I will be back in 6 months to purchase a sierra. Hopefully the management staff receives some additional training on dealing with customers. More

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