Derrius Miles

If I could give zero stars, I would. This dealership flat-out misrepresented the car they sold me. The listing bragged about the “premium Bose audio system” in not one, not two, but thre This dealership flat-out misrepresented the car they sold me. The listing bragged about the “premium Bose audio system” in not one, not two, but three separate places. After driving 18 hours round trip to buy it, I discovered the audio system doesn’t even work. The amp is clearly blown, meaning what they advertised simply wasn’t true. When I reached out, their only “solution” was beyond insulting: they told me to drive another 18 hours back, pay them to fix the system that they falsely advertised, and then drive another 18 hours to pick it up. Completely unreasonable. When I pushed back and mentioned I’d be forced to go to the BBB if they wouldn’t make this right, the salesman immediately cut off communication, claiming I “threatened” him. Now they refuse to respond at all. This is scammy, unprofessional behavior at its worst. They’re happy to take your money, but the second there’s a problem they vanish. If you value honesty, integrity, or even basic customer service, avoid this place at all costs. More

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The manager matt was extremely friendly and helpful in getting the vehicle I was interested in and helping any problems that came up getting the vehicle I was interested in and helping any problems that came up More

by kenstaten Verified Customer Verified Customer

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everything went well with the vehicle i wanted , thanks to sales. they helped me a lot to sales. they helped me a lot More

by joshuawest757 Verified Customer Verified Customer

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Our buying experience from Auto City in Portsmouth was smooth and easy. It was fast.and the entire staff was friendly. Tim was fantastic to work with, as well as the rest of the team. smooth and easy. It was fast.and the entire staff was friendly. Tim was fantastic to work with, as well as the rest of the team. More

by jkincheloe Verified Customer Verified Customer

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Thank you so much for everyone’s help I am Grateful for my car i absolutely love my car thank you again my car i absolutely love my car thank you again More

by luvtruly23 Verified Customer Verified Customer

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Tim and Amber were amazing! They made everything so easy and quick! If I need another car in the future I plan to go back! They made everything so easy and quick! If I need another car in the future I plan to go back! More

by egross88 Verified Customer Verified Customer

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Would definitely recommend to a friend. Good experience, no pressure from the sales team. Bought the vehicle I came to see!!!❤️❤️❤️ Good experience, no pressure from the sales team. Bought the vehicle I came to see!!!❤️❤️❤️ More

by charmaine2luv Verified Customer Verified Customer

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