Devin Sheldon

Wonderful doing business here. Absolutely no pressure during negotiations. Very friendly atmosphere. This is my third lease at this dealership. I’m Absolutely no pressure during negotiations. Very friendly atmosphere. This is my third lease at this dealership. I’m More

by hbabian Verified Customer Verified Customer

Report | Print

Go to any shop but Southern Acura of Newport News. I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but I've got the worst treatment in the world this last past month from this shop. I paid for diagnosis got got the wrong diagnostics got one problem but didn't fix everything. I've had to go back to the shop four times and still do not have my car running properly without no noise. I've had the shop manager Mr Britt involved in this whole thing and he emailed me today and told me that my situation for me wanting to have a copy of the paperwork of what is it going to cost I was informed that it wasn't even that serious. So because my service or my money or my vehicle is not that serious even until the manager of this sales center I think I need to take my business somewhere else where they can appreciate and give me good quality service for a reasonable price. Again Kevin and Cisco the sales rep are some of the best sales rep and polite and patient people I've ever dealt with in this world. Both of these sales rep have tried to help me get the problem fixed on my vehicle but because they are not technicians and they are not the manager of the shop they kind of was pushed to the side. While the technician tried to cover his own self because he had too many invoices to handle himself he only told me of one problem and not all the problems. When dealing with suspension it is not just one thing. So he told me about the sway bar link but not about the hardware to the struts which means I have to waste another day kill more time because this was not fixed or done the right the first time. The manager has not even offered to put me in a loaner vehicle to make sure that they keep the car and check it test drive it after they fix it to make sure everything is right. They fixed the sway bar links and no one test drove the car to see if the noise was still there. As soon as the car was fixed I called Kevin before I pulled off all the way out of the lot and told him that the car was still making the same noise. Also I sent him a text and an email. I also emailed the shop manager Mr Britt. all I asked for today was an email of a copy of the invoice for the work that they were going to perform and what it cost for a parts labor and how long it's going to take to get done and he referred back to my email and told me it wasn't that serious but he'll see what he can do to get Kevin to email me. That is not the response nor the conversation that I thought I would have with someone that was in charge of the shop. Again worse worst experience ever. And I've been coming to this shop since 2019 faithfully. Guess I have to find a new shop now More

by lyonsjermaine3 Verified Customer Verified Customer

Report | Print

Amazing customer service. They are friendly, helpful and allow the customer to make informed decisions without being pushy. I will go here first when it’s time for another veh They are friendly, helpful and allow the customer to make informed decisions without being pushy. I will go here first when it’s time for another vehicle! More

by cindyf0212 Verified Customer Verified Customer

Report | Print

Devin and Kevin are true professionals I have always had their attention and their focus when I have visited I have now bought my seventh MDX from this dealership if you count Hall automotive before Hand. their attention and their focus when I have visited I have now bought my seventh MDX from this dealership if you count Hall automotive before Hand. I have bought six from Devin ; that should tell you all you need to know. Kevin has been my service manager ever since he arrived at this dealership; Prior to that he was my service manager at A previous dealership. As far as I’m concerned, I think both Devin and Kevin are true professionals. I count them as now friends. More

by Bill Verified Customer Verified Customer

Report | Print

Devin was very helpful and knowledgeable. He took care of me and answered all my questions. He took care of me and answered all my questions. More

by peterpatel Verified Customer Verified Customer

Report | Print

They took great care of me! ! Highly recommended Southern Acura of Newport News and Devin!! ! Highly recommended Southern Acura of Newport News and Devin!! More

by s6575 Verified Customer Verified Customer

Report | Print

Wonderful experience. Out of all of the cars I have bought in my life, this has been the best experience. Devin is a great guy! Out of all of the cars I have bought in my life, this has been the best experience. Devin is a great guy! More

by Heater20 Verified Customer Verified Customer

Report | Print

Made an appointment and service was done promptly while waiting. Staff was courteous and helpful. waiting. Staff was courteous and helpful. More

by mdethlefs Verified Customer Verified Customer

Report | Print

We experienced the best in customer service when purchasing a new Acura ZDX today. The entire team, including our wonderful salesman Devin, the sales manager Rabih, the GM Craig, and the finance ma purchasing a new Acura ZDX today. The entire team, including our wonderful salesman Devin, the sales manager Rabih, the GM Craig, and the finance manager Seth, all ensured we had a 5 star experience. We are glad to part of the Southern Acura family! More

Report | Print

Southern Acura Newport News was attentive and professional. I had a loaner as soon as I arrived and my vehicle was ready before the estimated time. professional. I had a loaner as soon as I arrived and my vehicle was ready before the estimated time. More

by Melanie Davis Verified Customer Verified Customer

Report | Print