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Diana Benitez

Overview Reviews (11)

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Diana Benitez

BDC Representative

Starks Ford of Queens - Jamaica

139-40 Queens Blvd
Jamaica, NY 11435

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4.0

11 Reviews

Overview Reviews (11)

Dealership Experience

1 yr, 1 mo

Industry Experience

4 yrs, 10 mos

Languages Spoken

English

Spanish

4.0

11 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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11 Reviews of Diana Benitez

May 29, 2025

Dealership Rating

Employee Rating

The dealer ship and the personal are amazing I love to have my car serviced there the best team ever thanks for the amazing work u guys do on my car all the time 👍👍 have my car serviced there the best team ever thanks for the amazing work u guys do on my car all the time 👍👍 More

by JUANT2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Reginald Williams, Jaewon Yi, Yvonne Brown, Gregory Cohen, Christian Urena, Debbie D

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May 11, 2025

Dealership Rating

Employee Rating

Unclear charges Charges NOT explained upfront Customer is supposed to assume billing practices. Was never asked if I understood what was going to be billed is supposed to assume billing practices. Was never asked if I understood what was going to be billed More

by TUDORZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Reginald Williams, Debbie D

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May 12, 2025 -

Starks Ford of Queens - Jamaica responded

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. What you’ve described is not reflective of the standard we aim to uphold, and we understand how frustrating this must have been. We’d truly value the opportunity to learn more about what happened and see if there’s anything we can do to make things right. -Yvonne Brown, Customer Relations Manager, (718) 657-8888

May 04, 2025

Dealership Rating

Employee Rating

Customer service is the best I’ve ever delt with. Everyone is very nice and friendly Everyone is very nice and friendly More

by CLEMENTRAMKISSOON1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Reginald Williams, Jaewon Yi, Yvonne Brown, Gregory Cohen, Christian Urena, Debbie D

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May 05, 2025 -

Starks Ford of Queens - Jamaica responded

When customers are happy, we're happy. Thanks for letting us know of your positive experience at Starks Ford of Queens!

April 24, 2025

Dealership Rating

Employee Rating

Horrible customer service and didn't do even their job properly. Prices are ridiculous, way higher for a small, tiny work. properly. Prices are ridiculous, way higher for a small, tiny work. More

by KHANSUNNY19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Seth Brettler, Sal Ambrosio, Reginald Williams, Jaewon Yi, Yvonne Brown, Arturo Cantillo, Gregory Cohen, Jesus Alvarez

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Apr 28, 2025 -

Starks Ford of Queens - Jamaica responded

We’re very sorry to hear about your experience and appreciate you bringing this to our attention. What you’ve described is not reflective of the standard we aim to uphold, and we understand how frustrating this must have been. We’d truly value the opportunity to learn more about what happened and see if there’s anything we can do to make things right. At your earliest convenience, please give us a call at 718-885-8000. We’re committed to improving and would appreciate the chance to speak with you directly.

April 23, 2025

Dealership Rating

Employee Rating

Excellent service i’ve been dealing with Queen’s Ford for 30 years no better service than what you provide. Yvonne Brown is an excellent worker. 30 years no better service than what you provide. Yvonne Brown is an excellent worker. More

by SALLYHD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Liz Girnus, Reginald Williams, Yvonne Brown, Gregory Cohen

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Apr 24, 2025 -

Starks Ford of Queens - Jamaica responded

It's ALWAYS a Pleasure Sal! Thank you for your positive feedback. We appreciate your business .

April 13, 2025

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Employee Rating

Great service with friendly staff and knowledgeable technicians are always there to help me when I need help fixing my car or truck. I wouldn't go anywhere else. technicians are always there to help me when I need help fixing my car or truck. I wouldn't go anywhere else. More

by MARKNACLERIO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sal Ambrosio, Reginald Williams, Jaewon Yi, Yvonne Brown , Anthony Mezzatesta

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Apr 14, 2025 -

Starks Ford of Queens - Jamaica responded

Thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

April 12, 2025

Dealership Rating

Employee Rating

The customer service is great. Yvonne is respectful, courteous and she gets the job done. People are friendly, the place stay clean. That’s a plus Yvonne is respectful, courteous and she gets the job done. People are friendly, the place stay clean. That’s a plus More

by MSMLEE323

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Reginald Williams, Yvonne Brown

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Apr 14, 2025 -

Starks Ford of Queens - Jamaica responded

We love hearing when our staff is able to go above and beyond your expectations. We pride ourselves on giving the best customer satisfaction possible. Your feedback is greatly appreciated!

March 14, 2025

Dealership Rating

Employee Rating

Always a pleasure. Quick professional with a smile and car is always cleaned in and out Quick professional with a smile and car is always cleaned in and out More

by mduff57

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Reginald Williams, Jaewon Yi, Yvonne Brown, Gregory Cohen , Daniqua Smith

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Mar 14, 2025 -

Starks Ford of Queens - Jamaica responded

We are happy to hear of your positive experience. Customer satisfaction is our top priority and we appreciate you taking the time to leave your feedback!

March 02, 2025

Dealership Rating

Employee Rating

I dropped my car 4 days in the dealership! ! After fixing the issues of my car I bring home . And still same problem insisted in my car . ! After fixing the issues of my car I bring home . And still same problem insisted in my car . More

by dmostafiz

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Reginald Williams , Daniqua Smith

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Mar 04, 2025 -

Starks Ford of Queens - Jamaica responded

We're sorry if you received anything but our 5-star customer service. We would appreciate the opportunity to speak with you further to resolve this. At your earliest convenience, please reach out to me directly. -Yvonne Brown, Customer Relations Manager, (718) 657-8888

January 27, 2025

Dealership Rating

Employee Rating

The were really friendly, and they were looking for the best way to have a fair credit. I have a really nice truck from them. best way to have a fair credit. I have a really nice truck from them. More

by santiagoestradahincapie

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Arturo Cantillo, Gregory Cohen

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Jan 27, 2025 -

Starks Ford of Queens - Jamaica responded

Thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

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