Diana Kennedy

I purchased a 2017 Volvo wagon with 72,000 miles from Volvo Marin for $29,000—and so far, my experience has been mixed. The sales process with Dara was smooth, and he asked me to leave a review. I plan t Volvo Marin for $29,000—and so far, my experience has been mixed. The sales process with Dara was smooth, and he asked me to leave a review. I plan to—but how I ultimately rate this dealership depends on how they resolve the following issue. Despite repeated requests, I have still not received the second key, which should be standard with a purchase like this. I’ve been passed around and eventually referred to Diana Kennedy, who accused me of being “threatening” when I calmly stated that I would leave a public review if the situation wasn’t resolved. That’s not a threat—it’s basic accountability. If I were in her shoes, I would have made a good-faith offer to provide or partially cover the cost of the key. Instead, I was made wrong for asserting a legitimate concern. As a woman, I found the response not just unhelpful, but dismissive and gendered. I’m still open to having this resolved professionally and fairly—and if that happens, I’ll update this review to reflect it. More

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