Diana Sanchez

My wife went in and discussed buying a 2013 Mazda6, mind you I have owned an 08 Mazda6, and a 2013 Mazda3, this was supposed to feel like a home coming. But their price for the Mazda6 we wanted was too high you I have owned an 08 Mazda6, and a 2013 Mazda3, this was supposed to feel like a home coming. But their price for the Mazda6 we wanted was too high, we were offered a 7k as is, or 8,999 because they would waive the dealer fee. We went somewhere else. The next day my wife was discussing with Dani the Mazda and asked if they would come down to 8,599 plus taxes, they said sure, but the dealer fee would be added. Thus it returna right back to 8,999. We had to fight hard for them to even consider changing the battery that was 6 years old on the car! That was the selling point too keep that in mind it matters... So we negotiated that they would change the axels, back break pads, and the battery. Signed the deal, had to wait for their mechanics to get in because it was the weekend. We were called Monday 6/15, and told the car was ready.... (Thr car was infact not ready) My wife and I got a ride from the northland to come get our car so my wife could be to work on time... we were not prepared for the hour and a half wait and xxxx show that followed... We got the vehicle and while i opened the trunk to make sure no water issues as was noted before, my wife opened the hood and called for me... i roubded the hood to note the same battery in the car.... which now makes me question the breakpads and axels if those were even done and not just stated they were... semantics... So we thought hey battery change 15 minutes fine whatever this shoulda been done before we arrived... 20 minutes later the car comes back... with a lopsided hood, not flush like it was prior. We popped the hood and behold.. A battery that doesnt fit the car! Mind you not one person has apologized to this point, if i have a flub this bad I would at least apologize and take responsibility. I asked for the used car manager who came to discuss and we noted the issue with the battery size and hood. He was upset... being this upset i would personally make sure EVERYTHING goes perfectly for that customer after also making my wife late. This manager apologized and ensured he woukd make sure everything was up to shape and we would be right out as soon as thry ordered the battery from Oriellys. We waitrd an hour and a half total and when we got in the car, and finally turned her on... the tire pressure light was on... we go back in as im not leaving the lot with the tire pressure light on... Enter second manager... Rob i believe asked what happened we explained and he tried to calm us down so we wouldnt notify the whole lobby about the current experience (this happened today the day i write this.) Rob said "I am sure if thr kight were on before we would have caught it." Really Rob because your service department almost bent my hood out of shape and didnt notice it was the wrong battery and the hood had to be PUSHED HARD to close with that battery so it was very well known... no im sure they would have noticed... IF you are still here I encourage and pray that you will consider driving 30 miles north to the Mazda dealer in the North of Town ^_< (Edited because it was removed for specifying another dealership but in all honesty your better off going to ANY DEALERSHIP besides here...) In 3 years when we trade this car in we plan to get a brand new car, it wont be from Luther Mazda. What did they offer to make up for it? Thry thought making sure the gas was filled up and when we come back for our free oil change they will fill the gas up again.... gtfo with your 40 dollars. They want your money and they are unwilling to budge on pricing and when you do sign they dont take care of you. Take your business elsewhere. I wont be taking mine back to Luther Mazda and they will never touch this vehicle again. More

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