Don Apple

Brought my car in for an oil leak. Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for t Another shop diagnosed it as the oil pan, but the dealership insisted it was the head gasket — a $3,000 repair. I trusted their expertise, paid for the work… and now the leak is even worse. When I went back, they now said they need to do exactly what the first shop did — an oil dye test to pinpoint the leak. So what you’re telling me is, I brought my car in for an oil leak, and instead of doing an oil dye test that would tell you exactly where the leak is, you just guessed — and charged me $3,000 to fix it. The most frustrating part? If the $3,000 repair had actually fixed the leak, I wouldn’t be writing this. But it didn’t. And when I spoke to the dealership, I was told they basically did a surface-level diagnostic before deciding it “had to be” the head gasket. Now they’re doing an in-depth diagnostic — the oil dye test — after I’ve already paid $3,000. Why wouldn’t you do the in-depth diagnostic first, before recommending and charging for such an expensive repair? As a school teacher, $3,000 is a huge sacrifice, and to end up with the same (or worse) problem is extremely frustrating. At this point, I suspect the first shop’s diagnosis may have been right all along. Shout-out to Thomas Fox for excellent customer service and professionalism — but the repair accuracy and diagnostic process here have left me questioning this establishment. I strongly urge anyone to get a second opinion before committing to costly repairs. More

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Everyone at the dealership was friendly and knowledgeable. They helped me to understand what was going on with my car and explained the repairs to me so that I could understand what they were d knowledgeable. They helped me to understand what was going on with my car and explained the repairs to me so that I could understand what they were doing. More

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Seen stock #7H5561 advertised on CARFAX. com for $51,000. So I inquired through their email about what the best price out the door would be, I received an email the next day which their best com for $51,000. So I inquired through their email about what the best price out the door would be, I received an email the next day which their best price was $52,500 ( + fees which is normal ) So don’t ask for the best Price, it will cost you more unfortunately. So I’m looking elsewhere now More

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I am compelled to leave this review after an extremely negative experience at Parks Chevrolet, which severely undermined my trust in their business practices and customer service integrity. I recently negative experience at Parks Chevrolet, which severely undermined my trust in their business practices and customer service integrity. I recently visited Parks Chevrolet, enticed by a publicly advertised lease offer that seemed too good to miss. This offer was prominently displayed on their website and various advertising platforms, clearly stating the terms, which entailed an exceptionally competitive monthly rate for a popular model. Motivated by such promising terms, I proceeded to engage with the dealership, hoping to finalize what appeared to be a straightforward transaction. Contrary to my expectations and to the clear terms laid out in the advertisement, my experience unfolded in complete disappointment. Upon arriving at the dealership and mentioning the advertised lease, the sales staff initially seemed welcoming and helpful. However, the tone changed drastically once I expressed my intention to finalize the lease based on the terms advertised. I was abruptly informed that the advertised lease offer could not be honored. When pressed for further clarification and attempts to negotiate, the staff became dismissive, suggesting instead that I consider significantly higher rates and completely different terms, which was not only frustrating but felt outright deceptive. This bait-and-switch tactic is not what I expected from a reputed dealership like Parks Chevrolet. It is misleading and raises serious questions about their advertising practices. Claiming an offer publicly and retracting it upon customer interest borders on false advertising and severely damages consumer trust. I had hoped for a straightforward and honest transaction, but instead, I was left wasting my time and questioning the integrity of Parks Chevrolet. Due to this incident, I am left with no choice but to contact corporate headquarters to report this misleading practice and to ensure that other potential customers are not deceived as I was. I advise potential customers to be wary of engaging with Parks Chevrolet. What is advertised may not be what is offered, and based on my experience, customer satisfaction is not their priority. Take your business to a dealer that respects its customers enough to honor its public commitments. More

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I would like to thank Dallas and Don Apple and the whole crew for being above any standard you could expect . I had a bad situation after driving 3 hours and the truck I wanted sold !! They went above and b crew for being above any standard you could expect . I had a bad situation after driving 3 hours and the truck I wanted sold !! They went above and beyond to make me happy and accommodate me!! Dream come true! You all are top notch!! Would tell anyone the drive is worth it !! More

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Don was awesome so was Dallas. Was there a bit longer than preferred . Very nice people that really did accomadate my needs. Drive very far over 3 hours to find the truck I wanted Was there a bit longer than preferred . Very nice people that really did accomadate my needs. Drive very far over 3 hours to find the truck I wanted was sold the night before. Was very bummed but they did everything they could to help me. Appreciate them and will go back again! Told a friend who lives near to check them out. More

by matt3ganser Verified Customer Verified Customer

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Purchased my dream car and all of the staff was friendly and professional. Great experience and new Chevrolet family!! and professional. Great experience and new Chevrolet family!! More

by sharondcdavis Verified Customer Verified Customer

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Professional and knowledgeable staff. Don was a great sales guy that got me in and out. Don was a great sales guy that got me in and out. More

by KNIPP.JOSH Verified Customer Verified Customer

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They listen to the customer They have well trained people. They have great service dept people. They have great service dept More

by Paul.dEvine25 Verified Customer Verified Customer

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Kat is always great to work with,very knowledgeable in what needs to be done when my vehicle needs service. She has been my service Advisor for the past 7 years .Her fellow workers have always stepped rig what needs to be done when my vehicle needs service. She has been my service Advisor for the past 7 years .Her fellow workers have always stepped right in and done a good job when Kat has not been available . Overall the service group is good to deal with. More

by KANDPKIPPOLA Verified Customer Verified Customer

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