Donovan Hollie

The dealership has no integrity! Returned my Kia Sorento this weekend after having negotiated a buy out of my lease given I had equity in the vehicle. Alex and Donovan were reasona Returned my Kia Sorento this weekend after having negotiated a buy out of my lease given I had equity in the vehicle. Alex and Donovan were reasonable to work with to come to agreement on a purchase price and execute a purchase agreement. Both told me multiple times I could return the car the next day and receive my check. I believed them! When I returned the vehicle today, I was told by Tayler, the dealerships used car sales manager, that I could not have a check until the dealership obtained title to the vehicle. When I explained what had been promised by his colleagues he stated they were wrong, he would talk to them and could not issue me a check. At one point he inferred I may not be representing what I heard correctly and stated I signed a contract that had a payoff amount and therefore was not obligated to give me a check at this time. Taylor had no regard for the customer experience or honoring the promises made by his colleagues. The contract clearly states a check is due me on delivery. Taylor thinks otherwise. I have conferred with family members who have been in the auto business for 50 plus years and all have said this is not only extremely poor customer service but a highly unusual business practice. The dealership has no risk - they have the car and the financing is held by Kia Finance. There is absolutely no reason not to honor the promise made by the dealership. Sadly, Taylor is one who gives car sales reps a bad name. I’ve written the GM. We will see if the dealership does the right thing. More

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I couldn’t be happier with the experience. They took the time to understand my needs and helped me. The entire process was smooth and stress-free, thanks to Caleb. I'll be back in 2 years when They took the time to understand my needs and helped me. The entire process was smooth and stress-free, thanks to Caleb. I'll be back in 2 years when my lease is up and hopefully the EV Stinger is out. Looking forward to working with Caleb again! More

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