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Doug Grills

Overview Reviews (53) Inventory (331)

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Doug Grills

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Doug Grills

Service Advisor

Dean Team Volvo Cars of St. Louis

7700 Manchester Road
St. Louis, MO 63143

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4.8

53 Reviews

Overview Reviews (53) Inventory (331)

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English

4.8

53 Reviews

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53 Reviews of Doug Grills

May 09, 2024

Dealership Rating

Employee Rating

It was a very pleasant experience dealing with Dean Team Volvo. Professional staff (thank you Paul) with deep knowledge of the cars they buy and sell. Volvo. Professional staff (thank you Paul) with deep knowledge of the cars they buy and sell. More

by Mats Bernesjo

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Paul Thoman

Helpful 0

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May 09, 2024 -

Dean Team Volvo Cars of St. Louis responded

Mats, we're glad to know you had a pleasant experience with Paul and the rest of our team at Volvo Cars xx. Louis! Thanks so much for your business and please don't hesitate to reach out if there's anything else we can do for you!

November 16, 2023

Dealership Rating

Employee Rating

Brian was extremely helpful recently when we wanted to purchase our Volvo that had been under a lease contract. I highly recommend Brian to anyone who wants the extra customer service and knowledge. He's purchase our Volvo that had been under a lease contract. I highly recommend Brian to anyone who wants the extra customer service and knowledge. He's your guy! Diana Spellman More

by dspellman

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brian Jackson, Brian McClain, Shelby Diepenbrock , Derrick in Service -Outstanding!

Helpful 0

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Nov 16, 2023 -

Dean Team Volvo Cars of St. Louis responded

Hi Diana! We're delighted to know Brian was able to assist you with your Volvo purchase at our Volvo Cars St. Louis! We appreciate the recommendation and look forward to serving any future needs you may have.

October 21, 2023

Dealership Rating

Employee Rating

The process of purchasing a car can be daunting, especially if you find yourself needing a new vehicle unexpectedly. Paul Thoman & Shelby Diepenbrock listened to my concerns, answered my questions especially if you find yourself needing a new vehicle unexpectedly. Paul Thoman & Shelby Diepenbrock listened to my concerns, answered my questions and gave me the space and time I needed to make my buying decision with confidence. I felt well taken care of by the entire team at Volvo Cars of St. Louis. Thank you! More

by SLaux

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Paul Thoman, Shelby Diepenbrock, Mike Crowell

Helpful 0

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Oct 23, 2023 -

Dean Team Volvo Cars of St. Louis responded

We're delighted to know that you had a positive experience with Paul and Shelby at Volvo Cars St. Louis!! Our team always aims to provide top-notch service and we are proud to hear that Paul and Shelby provided that for you!! Thank you for your positive feedback and enjoy your new vehicle!!

September 25, 2023

Dealership Rating

Employee Rating

Excellent service department. They are very customer friendly. The service reps have a lot of experience and stayed in contact with me while my care was being serviced. Doug was g They are very customer friendly. The service reps have a lot of experience and stayed in contact with me while my care was being serviced. Doug was great to deal with More

by cornerstonefp

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Sep 25, 2023 -

Dean Team Volvo Cars of St. Louis responded

We're glad to know you had an excellent experience with our service department here at Volvo Cars St. Louis! It's great that Doug and the team kept in touch throughout your car servicing process. Thanks for sharing this positive feedback!

February 26, 2023

Dealership Rating

Employee Rating

Jennifer Crawford at Volvo Cars STL was wonderful to work with. She really went beyond being just the sales rep-she helped get us a great deal so we could drive in the car we really wanted. Wonderful experi with. She really went beyond being just the sales rep-she helped get us a great deal so we could drive in the car we really wanted. Wonderful experience all around. More

by Tray

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shelby Diepenbrock , Jennifer Crawford, Sean Hogan

Helpful 0

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Feb 28, 2023 -

Dean Team Volvo Cars of St. Louis responded

Thank you, Tray, for your outstanding review and your compliments on Jennifer. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Jennifer and our Team provided you with an above and beyond car buying experience. We greatly appreciate your business and your support!! We hope you enjoy your new Volvo and please let us know if there’s anything else we can do for you.

September 16, 2022

Dealership Rating

Employee Rating

Doug is wonderful! Keeps me up to date on car status and delivers as promised! Keeps me up to date on car status and delivers as promised! More

by Maureen.meara

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Sep 16, 2022 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!! Thank you for your kind review and your support. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Doug and our Team provided you with an exceptional experience. We greatly appreciate your business, and we look forward to seeing you next time. Thank you!!

September 16, 2022

Dealership Rating

Employee Rating

Doug is so kind and helpful. I know nothing about cars or their upkeep, so I leave it to Doug to explain all of my cars issues to me. He does so in a way I understand, and breaks I know nothing about cars or their upkeep, so I leave it to Doug to explain all of my cars issues to me. He does so in a way I understand, and breaks down costs for me while checking if issues are covered by my warranty. He’s the best, and I know my car and I are in good hands with Doug! More

by Lindsaymareehager

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Sep 17, 2022 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!! Thank you for your outstanding review and your support. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Doug and our Team provided you with an exceptional experience. We greatly appreciate your business, and we look forward to seeing you next time. Thank you!!

September 09, 2022

Dealership Rating

Employee Rating

Ray Garcia was Very Polite and Knowledgeable! !! It was a Pleasure doing Business with him. Will Definitely always take my Volvo here for maintenance and any issues that may arise. !! It was a Pleasure doing Business with him. Will Definitely always take my Volvo here for maintenance and any issues that may arise. More

by brownricepatti

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Connor Bemis, Ray Garcia

Helpful 0

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Sep 12, 2022 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!! Thank you, Patti, for your review and your support. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Ray and our Team provided you with an exceptional experience. We greatly appreciate your business, and we look forward to seeing you next time. Thank you!!

August 25, 2022

Dealership Rating

Employee Rating

Doug is always great at the counter. Friendly face, knowledgeable, and courteous to me every time Friendly face, knowledgeable, and courteous to me every time More

by eharrelson23

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Connor Bemis, Ray Garcia

Helpful 0

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Aug 26, 2022 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!! Thank you for your review and your support. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that Doug and our Team provided you with a positive experience. We greatly appreciate your business, and we look forward to seeing you next time. Thank you!!

August 19, 2022

Dealership Rating

Employee Rating

I purchased my vehicle here two years ago and so far I have had only positive experiences. have had only positive experiences. More

by Karen

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

Report | Print

Aug 20, 2022 -

Dean Team Volvo Cars of St. Louis responded

Absolutely outstanding!! Thank you, Karen, for your review and your support. We always strive to accommodate all of our customers' needs, and we always strive to give all of our customers the above and beyond experience. We are very proud to hear that our Team has always provided you with a positive experience. We greatly appreciate your business, and we look forward to seeing you next time. Thank you for your loyalty!!

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