Douglas Hollen

They handle a lot of cars with many different types of peoples and backgrounds in a fair and reasonable manner, ensuring everyone understands what is happening, even if it’s not what the customers were ex peoples and backgrounds in a fair and reasonable manner, ensuring everyone understands what is happening, even if it’s not what the customers were expecting. More

by mcrespoflorida1 Verified Customer Verified Customer

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Doug is the best, hands down. Everything was well explained and gave an explanation of what services is needed sooner rather than later Everything was well explained and gave an explanation of what services is needed sooner rather than later More

by Metu772 Verified Customer Verified Customer

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My service advisor John BARRINGTON is AMAZING! My dealership is TOP TIER!!!! I apologize for the delay in my response. Do not hold it against my dealership, I am barely on my phone(you read correc My dealership is TOP TIER!!!! I apologize for the delay in my response. Do not hold it against my dealership, I am barely on my phone(you read correct). My 4 stars were given due to an ongoing problem,BUT THEY ARE WORKING ON SOLVING THE PROBLEM & I am more than grateful for the effort. Shout out to the tech last appointment sending me a video explaining(didn’t get his name)& and extra brownie points to John Snow for the extra outreach, can’t wait to see you. More

by TAMKGORDON2 Verified Customer Verified Customer

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Excellent service from start to finish would recimed to family and friends. Service staff very knowledgeable family and friends. Service staff very knowledgeable More

by N turull Verified Customer Verified Customer

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They serviced my kicks and repaired a very hard to find electrical problem in the steering wheel electrical problem in the steering wheel More

by KTAYLOR132 Verified Customer Verified Customer

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The scheduling process for the appointment was made easy and all the staff were helpful and friendly. and all the staff were helpful and friendly. More

by ishuch Verified Customer Verified Customer

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My Service Advisor, Doug Hollen, did his best to make a "terrible and expensive" situation painless, but $4,000 is still a heavy hit. My issue involved the main computer module; I even found a lower-priced "terrible and expensive" situation painless, but $4,000 is still a heavy hit. My issue involved the main computer module; I even found a lower-priced unit from another Nissan dealer and shared it with the team. Unfortunately, the communication didn't lead to any real savings. What really hurt was asking about the Military Discount and being told it ended two weeks ago. I didn't realize our service to this country had an expiration date. I’ve owned eight Nissans and convinced family to buy four more—I know everyone needs to make a profit, but sometimes you have to care about the customer, too. It may be time for me to look for a new vehicle family. More

by ATWILL2CHANGE Verified Customer Verified Customer

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My service representative (Douglas) was exceptional hands down. Very professional and customer friendly. Great Visit down. Very professional and customer friendly. Great Visit More

by WILLIAMSGEORGE114@gmail.com Verified Customer Verified Customer

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I always get the same great service from Dan and the scheduling department. They also deliver my vehicle clean! That's a plus. scheduling department. They also deliver my vehicle clean! That's a plus. More

by ja.lopez Verified Customer Verified Customer

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I recently brought my 2019 Frontier in due to concerns of a rattling noise and a high frequency vibration that specifically happens when the truck is driving between 65 to 85 miles per hour. At that visit, a rattling noise and a high frequency vibration that specifically happens when the truck is driving between 65 to 85 miles per hour. At that visit, I was recommended to change the transmission fluid and the mechanic also suggested that the tires might be “cupped.” I do not believe the tires are the issue and even after changing the transmission fluid, the issue is still persisting. I’m not confident that the diagnostic was accurate. not a very happy customer here! More

by SWAMECH Verified Customer Verified Customer

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