Dulce Perez

Dulce was amazing. She was able to answer all my questions and she was very patient and she went above and beyond. Excellent service. She was able to answer all my questions and she was very patient and she went above and beyond. Excellent service. More

by RENEBARR1 Verified Customer Verified Customer

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I had a great experience with Dulce! I am so happy with my car and she was very patient and accommodating the whole time! 10/10 would recommend. I am so happy with my car and she was very patient and accommodating the whole time! 10/10 would recommend. More

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I had a somewhat ok experience with Lexus of Pembroke Pines. We found a nice used vehicle for our daughter and were awaiting for it to get out of service as it was a new trade in. Once it was out of serv Pines. We found a nice used vehicle for our daughter and were awaiting for it to get out of service as it was a new trade in. Once it was out of service and detailed, we drove 3.5 hours to come see it with the intent to purchase. When we arrived, the car was a bit rougher than I was anticipating. The car was barely detailed and still dusty on the interior in a lot of spots. There was also glitter embedded into the entire dashboard like the previous owner used shimmer body spray. They ran it through the detail shop again and it came back a little bit better and I figured I’d just do it right on my own. We took it for a drive and overall the car felt good. I noticed the brake pedal seemed to push nearly to the floor and I mentioned it to my sales person Dulce, and she said that it’s ok because they wouldn’t sell a car that didn’t pass safety inspection. We decide to purchase the car and on my 3.5 hour drive home, I can tell that something isn’t right with the brakes. I decide to take it to my local dealership for a thorough inspection of the entire braking system and 2 hours later they tell me that the brake master cylinder is failed internally and also the brake booster isn’t building pressure properly. This repair was going to cost nearly $3000 for parts and labor. At this point I’m really upset and I pull the service notes from myLexus app on the vehicle and I see the inspection that Pembroke Pines did and it clearly states “Brake pedal travel excessive” from their own technicians notes…AND THEY DECIDED THAT PASSED SAFETY AND WAS GOOD ENOUGH TO PUT FOR SALE AND KNOWINGLY PUT A 17 YEAR OLD BEHIND THE WHEEL. I called PPLexus immediately and after being told the car was sold “as is” and there’s nothing we can do about it, I finally was able to talk to “Jay” who was a manager and he said he would ship me the parts and I had to cover the labor out of my own pocket. The labor ended up being $900. The car also needed an alignment because the steering wheel was 5 degrees cocked to the left. So in summary. I had to put $1100 into a car I bought off of them in order to have it safe to drive. Not the greatest experience buying a vehicle but I’m glad they at least tried to do something by sending the parts. More

by Eric.porado Verified Customer Verified Customer

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Thank you Dulce Perez for all your help! You made the whole buying experience go smoothly! You made the whole buying experience go smoothly! More

by AMITAFSUN Verified Customer Verified Customer

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The dealership is organization and very fit for the needs of customers and what they are looking to get out of a dealership. of customers and what they are looking to get out of a dealership. More

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I am a repeat customer and every time has been a good experience. We only had one incident at the negotiation portion and when working with Mr Zee Hanif. Not sure why he spoke to us the way he did howev experience. We only had one incident at the negotiation portion and when working with Mr Zee Hanif. Not sure why he spoke to us the way he did however I did not feel 100% comfortable with the manner that he responded and spoke over me. More

by IVYMCDOLE Verified Customer Verified Customer

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Francesca & Dulce(Saleswoman) - Provided an Awesome service and really made my experience very good. Thanks service and really made my experience very good. Thanks More

by VJ Verified Customer Verified Customer

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Excellent service, very professional and excellent, the sales lady was extremely knowledgeable and considerate and professional sales lady was extremely knowledgeable and considerate and professional More

by FELIPEGARCIA340 Verified Customer Verified Customer

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The buying experience was great . ., beginning with the sales person (Dolce) to the finance manager. The overall experience easy and very professional ., beginning with the sales person (Dolce) to the finance manager. The overall experience easy and very professional More

by LPAY1959 Verified Customer Verified Customer

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Marlon Amador is the definition of professional. He was able to explain the purchasing process seamlessly, patient, and provided transparency whenever I had questions. Would recommend working with M He was able to explain the purchasing process seamlessly, patient, and provided transparency whenever I had questions. Would recommend working with Marlon. More

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