Dustin Smith

Unprofessional, Unethical, and Rude - based on other reviews this seems to be a pattern. Vehicle scheduled for service, 3 days at dealership with no repairs completed. Communication was a random text, reviews this seems to be a pattern. Vehicle scheduled for service, 3 days at dealership with no repairs completed. Communication was a random text, no phone calls from the service department. Front end noise miss diagnosed, wheel fell of vehicle a couple of weeks later. Dustin was very dismissive and did nothing but try to justify why he was not responsible. Not one time did anyone ask if they could help or if anyone was hurt in any way. Dustin even offered to refund the diagnostic fee if I would remove my online review. More

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1. Dustin Smith stated last week during test drive for transmission that the brake service would be $170. Instead it was $229 according to what Bradley Lambert stated when I got to the dealership for transmission that the brake service would be $170. Instead it was $229 according to what Bradley Lambert stated when I got to the dealership for the appt. He further stated the service would take 2-3 days! This was a shock as I had no idea I wouldn’t be getting my vehicle back the same day. Bradley then advised me he “work it in.” 2. Dustin Smith stated last week during the test drive for the transmission jerking in final gear that the diagnostic test would be about $200. Today, according to what Bradley stated on the phone, there were no codes. He didn’t state there wouldn’t be a charge. When I arrived at the dealership to retrieve my vehicle I was stunned there was no diagnostic test charge. On the invoice it states DIAGNOSTIC FEE OF $199.95 APPLIES IF MORE THAN CODES ARE PULLED. If more than what codes are pulled? Five, ten, twenty, what? 3. What is G.O.G. What am I paying for? Why are supplies listed and charged for twice on this invoice? 4. The $229 Bradley quoted was an inaccurate statement if I paid $259.95! 5. On the third (back page) there were two line items listed. A battery check which appeared to be okay. And “Rear wiper switch stuck.” My rear wiper switch is NOT stuck and never has been. I don’t understand why this is listed. Explanation? More

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Dustin Smith was unprofessional and rude when confronted with a mistake he made which damaged my truck. This reflects on the entire service department as well. with a mistake he made which damaged my truck. This reflects on the entire service department as well. More

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Very unprofessional dealership! The General Manager alongside the additional management team are also very dismissive when they are presented with a situation they do not want to de The General Manager alongside the additional management team are also very dismissive when they are presented with a situation they do not want to deal with. Their new service manager Dustin Smith is a mirror image of the other poorly trained management staff! More

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