Earl Ko

Rob W. was great in helping me to pick out and test drive a new Lexus. Every one at Herb Chambers was professional and I felt confident that I bought a beau was great in helping me to pick out and test drive a new Lexus. Every one at Herb Chambers was professional and I felt confident that I bought a beautiful new car at a good price. More

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Process was efficient without being high pressure sales. Came to agreement and processed paper work easily. Came to agreement and processed paper work easily. More

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Our overall experience with Xavier was positive. He was friendly, engaged, and took the time to explain the different trims of the TX 500h. Most importantly, we never felt pressured to make a purcha He was friendly, engaged, and took the time to explain the different trims of the TX 500h. Most importantly, we never felt pressured to make a purchase, he never tried to hard-sell the vehicle, which we really appreciated. However, our experience took a turn when we sat down with the finance manager, Earl. We asked if he could match or beat the pre-approval rate we had from our bank, and his response was, “Why does it matter if you’re only taking out a small loan?” That comment caught us off guard, it felt dismissive and unprofessional, but we kept calm and just wanted to get through the process. Things only got worse when we declined the additional packages he offered, simply because we didn’t need them. After that, Earl’s body language and attitude noticeably shifted, it felt like we were no longer welcome. We were really disappointed with his behavior. If we had the option, we would have preferred to work with a different finance manager. Despite that, we’re happy with Xavier and the service he provided. More

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Fadia was very responsive, extremely persona able, knowledgeable. The whole purchase process was so easy with her. knowledgeable. The whole purchase process was so easy with her. More

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My experience went perfectly. All the staff I encountered were very polite and helpful. My sales person Rob was excellent. All the staff I encountered were very polite and helpful. My sales person Rob was excellent. More

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The Service was above and beyond from the moment we walked in until the moment we left!!! walked in until the moment we left!!! More

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Been dealing with this sales person and service people for years and they are outstanding! for years and they are outstanding! More

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My buying experience was very good. Everyone at HCLS worked hard to make my car buying experience a very positive one for me. Everyone at HCLS worked hard to make my car buying experience a very positive one for me. More

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We purchased a new car from Anil, who was both professional and easy to work with. The same can be said about management. Overall, it was a very positive experience. professional and easy to work with. The same can be said about management. Overall, it was a very positive experience. More

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Everyone I encountered was respectful and genuine. A comfortable atmosphere and amenities make visiting the dealership enjoyable. A comfortable atmosphere and amenities make visiting the dealership enjoyable. More

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