Ed Collinet

Great attention, good inventory, reasonable negotiating process, helped with the in vehicle orientation and implementation process, helped with the in vehicle orientation and implementation More

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I have enjoyed working with Ryan on my vehicle purchase . The staff goes out of their way to make sure you feel special . Love plaza BMW! The staff goes out of their way to make sure you feel special . Love plaza BMW! More

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Ryan was professional and very helpful. Would recommend dealership to anyone in the market for a BMW Would recommend dealership to anyone in the market for a BMW More

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As always, great professional service with comfortable accommodations. The staff is very polite, knowledgeable, and friendly. accommodations. The staff is very polite, knowledgeable, and friendly. More

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They are always so nice & really explain what is going on with your vehicle. Would highly recommend Plaza BMW.. with your vehicle. Would highly recommend Plaza BMW.. More

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I would rate 0 stars if I could. Terrible experience overall at Plaza BMW. They do not honor their word and can never pick up the phone. Customer service is absolutely terrible and surprisingly unprofes overall at Plaza BMW. They do not honor their word and can never pick up the phone. Customer service is absolutely terrible and surprisingly unprofessional. Do not recommend coming here. More

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Plaza collision has now had my car x 2 months. There is no communication unless I call them. The young ladies answering the phone are very rude and not knowledgeable at all. I finally spoke to Markalia, wh no communication unless I call them. The young ladies answering the phone are very rude and not knowledgeable at all. I finally spoke to Markalia, whom attempted to transfer me to Justina but I got her voice mail instead. After calling back speaking to Markalia, I was told, that the parts was order from plaza parts on 10/28 and that they have yet to hear back from parts. When asked for contact information regarding parts I was told her manager emails parts and there was no contact. At that time I asked for her manager and she then gave me plaza parts number, where I spoke to Austin and was told due to the “pandemic “ things are just very bagged up! Don’t get me wrong, I work everyday in the “Pandemic “ and we all are affected some kind of way, but simple communication or update is helpful, I mean I leave messages and no return call. At that time Austin transferred me to Bobby whom is his manager and after he investigated, per him one part is already in but they’re waiting on another part. Everybody I spoke to said it was BMW of North American issues. Nobody validated the fact that it’s been 2 months, the fact that nobody has reached out to communicate with me, nobody has returned my message left, or the fact that the young ladies in the office is very rude. It’s always the same issues with PLAZA BMW. More

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Had a good experience with Fabian he was very inventive and dealt with any questions we had along the way. He made the whole purchasing a delightful experience. and dealt with any questions we had along the way. He made the whole purchasing a delightful experience. More

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Had a great experience in buying a new X5 from Plaza. Brittany Clayton was a pleasure to deal with, as were their sales managers. After spending several days (and 3 trips to the lot) trying to work a Brittany Clayton was a pleasure to deal with, as were their sales managers. After spending several days (and 3 trips to the lot) trying to work a deal with West County BMW, a quick phone call to Plaza secured the deal we were looking for and the transaction was completed very easily and quickly. Would highly recommend the dealership and Brittany. More

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I purchased a BMW platinum warranty and was given totally inaccurate information about what was covered and what was not. Employees are totally uneducated about what they are selling. Manager was polite, but inaccurate information about what was covered and what was not. Employees are totally uneducated about what they are selling. Manager was polite, but offered only a tiny discount on work that was supposed to be totally covered. He seemed unconcerned about customers being given inaccurate information. Consequently, I am going to be out an enormous sum of money and holding the bag with an inferior warranty. NOT GOOD. NOT SATISFACTORY. More

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