Professional and friendly.
Took my car in for a scheduled oil change and to fix a recall issue.
Took my car in for a scheduled oil change and to fix a recall issue.
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by jcrew94
Service Price Transparency
Other Employees Tagged:
Ann H
Jan 05, 2026 -
Lost Pines Toyota responded
Thank you for the kind review! We’re glad to hear our team was professional and friendly, and that your oil change and recall service were taken care of smoothly. We appreciate you choosing us!
Very quick service.
Everyone was very professional. Came in for a nail in my tire.
Everyone was very professional. Came in for a nail in my tire.
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by Brandon
Service Price Transparency
Jan 02, 2026 -
Lost Pines Toyota responded
Thank you for the great review! We’re glad our team was able to take care of your tire quickly and provide a professional experience. We appreciate you choosing Lost Pines Toyota and look forward to helping you again whenever you need us.
Aweful experience with Service Department AGAIN.
Since the last visit I was honestly not expecting there to be any issue, but that wasn't the case. I had to call twice to be sure I had my 24 month
Since the last visit I was honestly not expecting there to be any issue, but that wasn't the case. I had to call twice to be sure I had my 24 month/24,000 mile service scheduled. Thought this was going to be routine. NOPE, the appointment was on Dec 17th at 11:05 am. arrived and at first they couldn't find the truck in the system, once it was found, they asked if I was going to be paying for the service work (Its covered under the lease of the truck). The service was taking care of no charge and brought the truck back home. Only to find that the service tech did not tighten the oil drain plug, once this was discovered checked the oil level and was just barely on the dipstick. Called the dealership and now waiting for a call back to see what they are going to do about this. I have given Lost Pines every chance to improve the service but they seem to have not addressed the root cause and keep repeating the same operating procedures and providing lack luster service. I'm glad to see some positive reviews on here, but unfortunately I haven't been that lucky. 1. Why is it so difficult to call and schedule an appointment and receive confirmation. 2. Once you get confirmation why is it the service writer can't find you in the system. 3. Why isn't there any quality checks done before they return your vehicle to you. My experience with the Sales has ALWAYS been exceptional. When Lost Pines first opened and I leased my first Tundra from them the Service department was AWESOME, now on my 4th or 5th Tacoma I am very hesitant to keep going back to the dealership for service. PLEASE take this not as a complaint but as an opportunity to do IMPROVE.
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by justjamestx
Service Price Transparency
Dec 29, 2025 -
Lost Pines Toyota responded
Thank you for taking the time to share such detailed feedback. We truly regret that your recent service visit did not meet the standards you should expect—especially after you gave us another opportunity to earn your trust.
What you described is concerning, particularly the oil drain plug not being properly tightened and the lack of a final quality check before your vehicle was returned. That is unacceptable and not reflective of the care we strive to provide. We understand how serious this could have been, and we sincerely apologize for the stress and inconvenience this caused.
You also raised very valid points regarding appointment scheduling, confirmation, system visibility, and internal communication. These are fundamental processes, and when they fail, it directly impacts your confidence in us. Your feedback clearly highlights areas where we must improve, and we are taking this seriously.
We truly appreciate you recognizing the positive experiences you’ve had with our sales team over the years and your long-standing loyalty to Lost Pines Toyota. It’s especially disappointing to hear that the service experience has not remained consistent with what you experienced when we first opened—and that consistency is exactly what we need to regain.
We appreciate the opportunity to connect with you directly and address your concerns. Our team is reviewing this situation internally to ensure proper checks and processes are reinforced so this does not happen again.
Thank you again for your honesty. We take this not as a complaint, but as an opportunity to improve—and we are committed to doing better moving forward.
LP Toyota has my vehicle running quietly and I really
appreciate that! It’s nice to have my new vehicle running as it should with no brake noises . Thank you!
appreciate that! It’s nice to have my new vehicle running as it should with no brake noises . Thank you!
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by Melissa
Service Price Transparency
Other Employees Tagged:
Curtis
Dec 16, 2025 -
Lost Pines Toyota responded
Thank you for the great feedback! We’re so glad to hear your vehicle is running quietly and performing the way it should. Our team truly appreciates your trust, and we’re always here whenever you need us. Enjoy the smooth ride!
When I purchased a car from another dealership anytime my
car was in for a service appointment I would get it back cleaned and vacuumed. It would be great if Lost Pines Toyota would provide this perk as wel
car was in for a service appointment I would get it back cleaned and vacuumed. It would be great if Lost Pines Toyota would provide this perk as well.
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by aprilferay51
Dec 09, 2025 -
Lost Pines Toyota responded
Thank you for your feedback! We’re glad you shared this suggestion. We’re always looking for ways to enhance the service experience, and perks like complimentary cleaning are great insights for our team to consider. We appreciate you choosing Lost Pines Toyota and will share your recommendation with management.
Thank you for the professional job that you did.
The whole team deserves an applause and a grade "A".
The whole team deserves an applause and a grade "A".
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by edmendoza
Service Price Transparency
Nov 28, 2025 -
Lost Pines Toyota responded
Thank you so much for the wonderful feedback! We’re thrilled to hear that our team delivered Grade ‘A’ service from start to finish. We truly appreciate you taking the time to share your experience and look forward to serving you again!
Did not buy car from this dealership due to supply chain
issues but have used them for all service since new. Excellent customer service, ease of scheduling and good communication during the service visit.
issues but have used them for all service since new. Excellent customer service, ease of scheduling and good communication during the service visit. Service Manager followed up regarding 2 pending recalls and a plan to address when Toyota has solutions ready.
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by Cal
Service Price Transparency
Other Employees Tagged:
Erika Amaro/4257
Nov 21, 2025 -
Lost Pines Toyota responded
Thank you for your kind words! We’re glad to hear you’ve had consistently excellent experiences with our service team, from scheduling to communication. We also appreciate your recognition of our follow-up on recalls — keeping your vehicle safe and reliable is our top priority. We look forward to continuing to serve you!
Excellent customer service and communications.
Kept me informed of recommended service for my Tacoma and the status.
Kept me informed of recommended service for my Tacoma and the status.
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by jjgilluly
Service Price Transparency
Oct 24, 2025 -
Lost Pines Toyota responded
Thank you for your kind words! We’re glad our team was able to keep you informed and provide excellent service for your Tacoma. We appreciate your trust and look forward to seeing you again!
We got in early and our appointment was done in the hour.
All the points covered were presented in the vidio.
All the points covered were presented in the vidio.
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by dorothymatheson
Service Price Transparency
Oct 20, 2025 -
Lost Pines Toyota responded
Thank you for your feedback! We’re glad you were able to get in early and have your appointment completed quickly. We’re also happy to hear the video review of your service points was helpful. We look forward to seeing you again!
So Much Better Visit This Time.
.. Bought an Excellentan Plan from an Awesome Service staff and Team..! Thanks..😊
.. Bought an Excellentan Plan from an Awesome Service staff and Team..! Thanks..😊
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by Helmsfly
Service Price Transparency
Sep 11, 2025 -
Lost Pines Toyota responded
We’re so glad to hear this visit was a great one! Thank you for trusting our team and for your kind words—we’ll be here whenever you need us.
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