Edgar Rojo

Covert Cadillac Bee Cave responded

Thank you for sharing your wonderful experience with us. Everyone at Covert Cadillac Bee Cave is delighted to hear that Adler, Edgar and Rafael took such great care of you throughout your visit. Their professionalism and dedication to creating a smooth and enjoyable process are qualities we value deeply, and it is great to know they made such a positive impression. We truly appreciate you choosing Covert Cadillac Bee Cave and look forward to being here for you whenever you need anything in the future.

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations, and we appreciate you bringing these concerns to our attention. Every customer deserves timely communication and follow-through on commitments, and we regret that this wasn’t fully reflected during your visit. We’d like the opportunity to review what happened and make it right. Please reach out to our management team directly so we can discuss your experience in more detail and work toward a resolution.

Covert Cadillac Bee Cave responded

Thank you for sharing your positive experience! We’re so glad to hear that our team at Covert Cadillac Bee Cave was able to assist with a loaner car and provide clear guidance throughout the repair process. Making sure our customers feel supported and well taken care of is always our top priority. We truly appreciate your trust in us and look forward to helping you again in the future! 🚗👏

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience—though we’re truly sorry to hear it was such a frustrating one. It’s clear we fell short of your expectations, and for that, we sincerely apologize. Your feedback is being taken seriously, and we understand how important it is to feel heard and valued, especially when making a major purchase like this. We regret that a resolution wasn’t reached and that communication did not meet your expectations.

Covert Cadillac Bee Cave responded

Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you had a great experience from start to finish at Covert Cadillac Bee Cave. Alex Davis truly is a standout, and we’re lucky to have him on our team. Your kind words about his professionalism and polished approach mean a lot, especially coming from someone with 20 years of sales experience—what a compliment! We’ll be sure to pass along your praise to Alex, and while we can’t promise him a promotion on the spot, we’ll certainly let him know how much his hard work is appreciated. Thank you for choosing Covert Cadillac Bee Cave, and we look forward to assisting you again in the future! 🚗✨

Covert Cadillac Bee Cave responded

Santos, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Your feedback is important, and we take it seriously. We will review your concerns and work to improve our processes to ensure a better experience for all our customers. If you would like to discuss your situation further, please feel free to reach out directly so we can assist you more effectively.

Covert Cadillac Bee Cave responded

Steven, Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team at Covert Cadillac Bee Cave. Providing honest, attentive service is our priority, and we’re glad you felt your interests were well taken care of. If you need anything in the future, don’t hesitate to reach out. We look forward to seeing you again!

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that Aron provided you with fantastic service and made your vehicle purchase smooth and quick at Covert Cadillac Bee Cave. It's also great to know that our finance team made a positive impression. We truly appreciate your support and look forward to welcoming you back for your next vehicle purchase. Enjoy your new ride!

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the atmosphere at Covert Cadillac Bee Cave and found our sales team to be courteous. We're also glad you appreciated our comfortable lounge area. Creating a welcoming and pleasant experience for our customers is a top priority, so your feedback means a lot to us. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

Covert Cadillac Bee Cave responded

Carlos, Thank you so much for your wonderful review! We're thrilled to hear that your visit to Covert Cadillac Bee Cave went smoothly and that Anthony provided you with excellent information and a hassle-free experience. It’s great to know that the car was ready and waiting for you, and that our team was able to work out a deal quickly and efficiently. We truly appreciate your recommendation and look forward to assisting you again in the future. If you have any more questions or need further assistance, please don’t hesitate to reach out. Thanks again for choosing us!