Edith Angeles

Great Good professional, nice people great service advice help me very well and also answer my questions and help me understand everything help me very well and also answer my questions and help me understand everything More

by ilovedesigncars Verified Customer Verified Customer

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My car was in for 30 days. Even though an inspection was done, they forgot about a service and only did a computer update. I called my agent to ask if the other issue would get Even though an inspection was done, they forgot about a service and only did a computer update. I called my agent to ask if the other issue would get fixed as well. I had to call weekly for updates. No return calls were made to me after several messages were left. I also had to call the sales department just to get someone from service to answer. Not until 3 weeks after my car was dropped off was a courtesy car offered. During repair, they dropped a bolt in my engine. I had to call to find that out. No call to inform me of the mishap. On pick up day I had to ask questions and felt as if no one wanted to explain things to me. I had a horrible experience. More

by JESSIJONES13 Verified Customer Verified Customer

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My issues have usually been with new Service Staff. Me having to explain my service issue to my warranty people to try and obtain approval, that not working, and having to hunt down staff to do what I Me having to explain my service issue to my warranty people to try and obtain approval, that not working, and having to hunt down staff to do what I spent hours in a day trying to do, coaching the staff member on how to express the need for a part and that a part is part of an entire system that needs to be replaced vs the staff saying just a part of a part - made no sense to me. I come to you guys for knowledge know-how and experience. I’m sold on Land Rover, but the service and help has been iffy. I’ve asked for checks on a squeak from my wheel and for alignment issues. I was told it was done, but now have to replace tires that were nearly new, because of alignment issues. 🤷🏽‍♂️. Staff has cost me money and for needed repairs to go unchecked and I’m very very unhappy about it. More

by Harvey Sentel Verified Customer Verified Customer

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I needed a new windshield and a loaner car and they got it done so fast it done so fast More

by 121074STEPHANIE Verified Customer Verified Customer

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First class act better then Mercedes dealer ship and they were good very quick too were good very quick too More

by Bridgettecnc Verified Customer Verified Customer

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I still don't have an appointment that I requested 4 weeks ago No follow up weeks ago No follow up More

by gagastya Verified Customer Verified Customer

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Prompt serve and job was down right. Car was clean when I picked it up. Car was clean when I picked it up. More

by JARJLB2 Verified Customer Verified Customer

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Courteous and clean, however, did not provide a high-end experience. I am comparing this my personal experience at the North Scottsdale Land Rover dealership and service. To me, their service is top-notch. experience. I am comparing this my personal experience at the North Scottsdale Land Rover dealership and service. To me, their service is top-notch. More

by GATESFAMILY Verified Customer Verified Customer

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First off Edith is the reason for the five. The last two times in has been for service. Her customer service is outstanding! The last two times in has been for service. Her customer service is outstanding! More

by desousa86 Verified Customer Verified Customer

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Service dept is really great and sincerely want to help address issues and seem to go out of their way to help. I was put in touch with the shop foreman in one occasion and then on another, they collaborat address issues and seem to go out of their way to help. I was put in touch with the shop foreman in one occasion and then on another, they collaborated with JLR NJ for an ongoing concern. Thumbs up More

by GAURAV Verified Customer Verified Customer

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