Edward Fronczkowski

There is something suspicious about Lou Pierro, Finance Manager. The numbers weren't sounding correct since I put 8$ cash. I kept asking and he kept proving the numbers. I have since received contract from Manager. The numbers weren't sounding correct since I put 8$ cash. I kept asking and he kept proving the numbers. I have since received contract from financial institute and the numbers don't match. Kia of Sussex namely Lou Pierro took at least $4500 from me. This was part of my $8000 cash deposit. However, not all was reported to my auto loan. I come to find out that Ally finances all Kias but they are unwilling to assist me. Sounds like they are in cahoots. I will be alerting all to Ally's compromised business ethics as well as Lou Pierro's. More

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AVOID AT ALL COSTS! BUYER BEWARE I leased a 2017 Kia Sorento back in 2017. My lease was up towards the end of March, and I went in February 27th to buy out my lease. I was informed ab I leased a 2017 Kia Sorento back in 2017. My lease was up towards the end of March, and I went in February 27th to buy out my lease. I was informed about my finance package, signed my paperwork, and was told that my next payment was not due until April 12th. It is now April 20th and the pay off has still not been send out by this dealership to close my lease account. I had to reach out to both Kia Consumer Affairs and the BBB in order to file formal complaints against this dealership. They lie and inform their customers that everything is taken care of; however, that is not the case when you call Kia Motor Finance. This dealership is negligent, does not know how to take care of business appropriately and professionally, and fails to assist the customers. They do not return phone calls or emails unless you report them to Customer Service. I now currently have two open accounts on the same vehicle, have threatened to seek legal representation, and do not see this being rectified anytime soon. The dealership is incompetent and does not know what they are doing - they continually tell you the same information - "that they are working on it and will be in touch." I am writing this so that no one else has to go through the same thing that I am currently dealing with. This dealer should be shut down and not allowed to conduct any business. What they regret to inform you before signing paperwork it that they actually do not have the money to fund your account because the business is not doing well (informed and said by a Sales Associate who works there). Instead, they knowingly allow you to sign paperwork and enter into these binding agreements which they cannot meet or fund. Then, they turn around and blame the customer for this. PLEASE do yourself a favor and do not even go into this dealership. If I could provide a negative rating for my review, I would! More

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Dealership does not pay previous loan in time!!! This dealership forgot to pay my last months payment when I originally leased the Kia Optima when they were Newton Kia and they took no accountability This dealership forgot to pay my last months payment when I originally leased the Kia Optima when they were Newton Kia and they took no accountability, never answered phones and emails went to bad addresses. I heard they changed hands to Sussex Kia so I went and bought out my lease over the weekend and got the run around when I asked for numbers multiple times - told they would give me the best deal possible. Again, they had me there for hours until the point I wanted to just sign and go home. They gave me an 8% APR with a 744 credit score and are claiming this is the best they could do because not many banks are not working with them right now.... Fast forward two weeks later and my lease is still not paid off and I am almost at my wits end with this dealership - Lou is nice when you speak to him but nice is not what I need! I also have not heard anything about my plates or registration. More

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Stay Away **************WARNING!!!! ************** I am sorry, but I am changing my review of this dealership. I went in right before Christmas looking to trad **************WARNING!!!! ************** I am sorry, but I am changing my review of this dealership. I went in right before Christmas looking to trade in my car and lease a new Kia Sorento. I absolutely love my Sorento, however, it is now 2 months later and they STILL have not paid off my trade in!!! I was lied to back in January by Lou the finance manager. He told me that they paid it off and had already sold the car. Yet I am still getting calls from Toyota looking for their payments. they told me that there was never even a request of the payoff amount. My husband and I went in to the dealership to try to get it taken care of and we were told that the owner was out of the country and he was the only one with authorization to sign the checks and I was not the only one waiting. I have already escalated this to Kia Motors and we are 1 step away from contacting our lawyer. This is absolutely my worst car buying experience ever! More

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The process of going in for an oil change service is always super easy and fast. Not to mention the staff is always friendly and accommodating. always super easy and fast. Not to mention the staff is always friendly and accommodating. More

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It was very easy experience. All paperwork was done ahead. Which was wonderful. I will recommend Newton Kia to friends and family. Thank you all. ahead. Which was wonderful. I will recommend Newton Kia to friends and family. Thank you all. More

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Great to excellent I like the dealership fast service very polite the price is great and I surely would recommend to others about the great experience that I always have I like the dealership fast service very polite the price is great and I surely would recommend to others about the great experience that I always have I'm very satisfied with all the services thanks so much to you all More

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I was treated with respect and made to feel special at I was treated with respect and made to feel special at Kia of Sussex. They had the cars that I wanted to test drive ready and available. I didn’t hav I was treated with respect and made to feel special at Kia of Sussex. They had the cars that I wanted to test drive ready and available. I didn’t have to wait, the process went smooth from test driving to numbers, to out the door and off the lot. My experience was pleasant! I would recommend this dealership! My salesperson, Hawaiian Eddy and the Finance manager was knowledgeable and helpful! More

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SERVICE SOLVED MINOR SERVICE PROBLEM WITH NEW TELLURIDE..THIS DEALERSHIP IS TOP NOTCH FROM TOP TO BOTTOM..WILL ALWAYS REFER TO ANYONE WHO WANTS TO PURCHASE A SOLVED MINOR SERVICE PROBLEM WITH NEW TELLURIDE..THIS DEALERSHIP IS TOP NOTCH FROM TOP TO BOTTOM..WILL ALWAYS REFER TO ANYONE WHO WANTS TO PURCHASE A KIA CAR. More

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Comprar un carro por Nelson y Eddie fue la mejor experiencia que pudo tomar yo como decisión de comprar un carro. Comprar un carro de kia of Sussex es lo mejor. experiencia que pudo tomar yo como decisión de comprar un carro. Comprar un carro de kia of Sussex es lo mejor. More

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