Edward Gregory

One of the easiest dealerships to work with. Never have any issues getting things done or taken care of !! Never have any issues getting things done or taken care of !! More

by Jollylu60 Verified Customer Verified Customer

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I recently took my truck to Roundtree Moore after my dash showed a DEF warning. I purchased my own scanner, which indicated that the DEF heater had failed. When I researched the issue, I saw that some vehicl showed a DEF warning. I purchased my own scanner, which indicated that the DEF heater had failed. When I researched the issue, I saw that some vehicles have had recalls or extended coverage for DEF heater problems. I called the dealership and was told that if it was a recall issue, it would not cost me anything. I brought the truck in and explained exactly what my scanner showed. I was told they would check it out and let me know before doing anything. A few hours later, I received a call confirming that the DEF heater was out — the same issue my scanner had already identified — and was quoted approximately $1,180 plus labor to replace it. I was also informed that my truck had gone into limp mode. When I declined the repair, I was told I owed $238 just for them confirming the DEF heater was out. I was also told it would cost an additional two hours of labor to force a regeneration to get it out of limp mode — something my own scanner is capable of doing. I understand dealerships charge diagnostic fees, but it is frustrating to be told beforehand that it may not cost anything if related to recall, then be charged nearly $250 to confirm what was already diagnosed. The total repair estimate being well over $1,000 plus labor only added to that frustration. I believe customers deserve transparency and clear communication upfront about diagnostic costs and potential coverage before work begins. Unfortunately, this experience did not leave me feeling confident or valued as a customer. That is my honest experience. More

by richardparrish000 Verified Customer Verified Customer

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I got great service at a great price. It was quick & easy. My advisor was a big help. It was quick & easy. My advisor was a big help. More

by jsa62 Verified Customer Verified Customer

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Everyone at Eountree Moore is great. I didn’t wait long and everyone was very kind. I didn’t wait long and everyone was very kind. More

by MARY04081982 Verified Customer Verified Customer

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Great service advisor! would be helpful if you all would vacuum out or wash the vehicles like other auto companies. would be helpful if you all would vacuum out or wash the vehicles like other auto companies. More

by nmkelsch1 Verified Customer Verified Customer

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Round tree motor are very good give them a chance the score i will give them 100 score i will give them 100 More

by JBRISON2121 Verified Customer Verified Customer

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Edward was very thorough. I loved the extra touch of sending me a video of the walk around inspection from under my vehicle. Thanks!! I loved the extra touch of sending me a video of the walk around inspection from under my vehicle. Thanks!! More

by VETMAN32066 Verified Customer Verified Customer

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Kaden was very professional, not pushy and worked to meet our needs for the vehicle we wanted. He located a vehicle that was within our budget and had the options we wanted on it. His customer service was ou our needs for the vehicle we wanted. He located a vehicle that was within our budget and had the options we wanted on it. His customer service was outstanding! More

by beadlesb Verified Customer Verified Customer

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Danielle and the service team took great care of my truck and me. I will be back. 👍 and me. I will be back. 👍 More

by bullman60 Verified Customer Verified Customer

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I’ve always tried to use coupons whenever I come and get my oil changed and the coupon said 2995 something like that but at the end, the guy told me that I owed 40 some dollars and I didn’t understand that my oil changed and the coupon said 2995 something like that but at the end, the guy told me that I owed 40 some dollars and I didn’t understand that because I only paid whatever the coupon says for an oil change and I didn’t get anything else. More

by Mr. Andrew Lee Verified Customer Verified Customer

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