Edwin Aguilar
Edwin Aguilar at Norm Reeves Toyota Dallas

Edwin Aguilar

Recall Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.2
37 Reviews
4.2

37 Reviews

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37 Reviews of Edwin Aguilar

September 11, 2025

Dealership Rating
Employee Rating

disappointed that Norm Reeves is not continuing the 15% Wednesday discount offered by Cowboy Toyota More

by joellape
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

August 24, 2025

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Everything is going good easy and sped up no more whiting time .I’m very happy More

by Babuji K V
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Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Aug 24, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 16, 2025

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I actually made appt with the wrong Toyota dealer but Edwin went in took me in appreciated thant More

by dianabickems
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Recommend Dealer
Yes
Aug 16, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 02, 2025

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Employee Rating

Not very timely, had an 11 appt & the wait was long and not attentive to customer needs. Did not change or set my maintenance schedule electronically and there was a scratch on my car door. Didn't offer me More

by smithannette1845
Recommend Dealer
No

Other Employees Tagged: Antonio Holmes

Aug 06, 2025

Norm Reeves Toyota Dallas responded

Smithannette1845, I'm sorry to hear about your experience with the wait time and service. We strive for efficiency and attentiveness, so it's disappointing to learn we fell short during your visit. Please reach out if you'd like us to address these concerns further or discuss any potential resolutions. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

July 21, 2025

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I've bought my family family's cars here for a few years now, they've always taken good care of me and the cars.. Service and repairs. It's also a great place for parts when I've needed them. More

by Roald
Service Price Transparency
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Recommend Dealer
Yes
Jul 21, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 28, 2025

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Justin Archer’s service department went out of their way to fulfill my needs. They installed a part on my truck for free & completed all the necessary services in a timely manner. More

by evan
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Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter

Jun 28, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 11, 2025

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Employee Rating

I liked Carlos—he’s great. My only comments are about the other office staff. I think that that cashier and office girls need to learn some better customer service. They don’t More

by byron
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Jun 11, 2025

Norm Reeves Toyota Dallas responded

Thank you, Byron, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 09, 2025

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The services department is quick and thorough. John Pena is an excellent service coordinator and I enjoy working with him. More

by Mark
Service Price Transparency
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Recommend Dealer
Yes
Jun 09, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 08, 2025

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Employee Rating

We have been using Cowboy Toyota, now Norm Reeves Toyota for over two years. The service is superb. We are always kept informed and the work is completed quickly! My service reps are extremely competent an More

by kkraft5
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Jun 08, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 07, 2025

Dealership Rating
Employee Rating

John was helpful getting car maintenance done quickly. He has helped me on multiple occasions More

by KM
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Pena

Jun 08, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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