Edwin Morales | Page 4

Almost every time I bring in my vehicle, there is a communication issue with the service department. This time, Edwin Morales (sales) approached me and automatically spoke to me in Spanish. Luckily, I communication issue with the service department. This time, Edwin Morales (sales) approached me and automatically spoke to me in Spanish. Luckily, I speak Spanish and told him I had an appt. for an oil change. He assumed I didn't speak English and delayed getting someone to help me. A service tech I had dealt with previously comes by and sees me and tells Edwin he doesn't speak Spanish and can't help; he recognized me and knew I spoke English and purposely didn't help, which is fine, because in my previous dealings, he lied about not needing an oil change, but I did. Nic came by to ask what the issue was. Edwin stated he couldn't find a Spanish speaker to help me. Nic asked again what the issue was, understanding that my service was being delayed. I had to interrupt and tell Nic that I spoke English and never asked for Spanish speaking. From then on, Nic was super helpful and offered to have me taken to work. I appreciate his commitment to true customer service. More

by FC Verified Customer Verified Customer

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Cool people break room is nice and very fast at getting everything done. I was in and out in less than an hour after oil change everything done. I was in and out in less than an hour after oil change More

by CHARLEYBROWN46 Verified Customer Verified Customer

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Mala experiencia las dos veces que he ido hacerle servicio al carro no voy mas servicio al carro no voy mas More

by lestercfg Verified Customer Verified Customer

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Los vendedores Jose y Edwin son excelentes en el servicio amables y competentes la financista Gabriela súper profesional educada y amable gracias a a los tres por tan buen servicio amables y competentes la financista Gabriela súper profesional educada y amable gracias a a los tres por tan buen servicio More

by flor.vanessa.pb22 Verified Customer Verified Customer

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Estoy muy contento y agradecido del cervicio prestado al carro que compre en el mismo lugar.gracias a todos los trabajadores . al carro que compre en el mismo lugar.gracias a todos los trabajadores . More

by nestrorinvaldez Verified Customer Verified Customer

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Always excellent customer service didnt have a long wait time everyone friendly I always come to Westshore Honda where I know i can trust time everyone friendly I always come to Westshore Honda where I know i can trust More

by JoAnne Prendes Verified Customer Verified Customer

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