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5 yrs, 1 mo
163 Reviews
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163 Reviews of Eliza S.
July 09, 2025
Incompetence or not wanting to do the job. No return phone calls, no updates on problems. This is a brand new truck with many issues. After two visits one problem is resolved. My most recent v No return phone calls, no updates on problems. This is a brand new truck with many issues. After two visits one problem is resolved. My most recent visit was estimated a half day service which turned into three days without a truck and nothing was fixed. More
by SHISHKA2E
Verified Customer
July 06, 2025
Work took too long. Communication from service rep was very poor and I had to constantly ask for updates. Too expensive. Didn’t solve the problem after having the vehicl Communication from service rep was very poor and I had to constantly ask for updates. Too expensive. Didn’t solve the problem after having the vehicle for weeks. 3rd party recommended by dealer and that was used for PCM rebuild in CA was a disaster and never fixed the PCM, horrible comms and maybe in the end never even rebuilt it after having it for weeks. When the rebuilt PCM came back, the codes never changed. I got vehicle back, check engine light and MAF sensor code still there and yet I was charged $2k for other stuff. Afterward I went to another garage who got a PCM from ebay, installed it and fixed the check engine light in a week! Dealer parts dept did not exhibit sense of urgency with the 3rd party PCM rebuilder, when they told my service rep to stop calling them and maybe they could get some work done. Someone needed to dog the rebuilder who would put my service rep on hold for 45 minutes! The diesel mechanic, who recommended the PCM rebuilder who failed to deliver, was reassigned at some point which I found out later. Dealer did not charge me for the PCM nightmare (they were going to the 3rd party to get their money back supposedly but I never heard back) but did charge me for the MAF which was ok except wo fixing the PCM this can cause more failures. My biggest frustration has always been the lack of communication from the service rep. She is a professional, Personable and competent person and I suspect her workload is too high to provide the customer experience I expect which is to be updated on my repairs and called back. At one point there was a mixup and the rebuilder said my PCM was sent back yet the parts dept couldn’t find it. This caused me quite a panic knowing my vehicle was bricked wo my original PCM. Turns out the rebuilder mixed up the order yet continued to not report the status to the dealer. I thought going to the dealer with a vintage Jeep was the best solution because they had the tools, but turns out a regular garage fixed everything the dealer didn’t and did it faster and cheaper. And when they done, so was the diesel smell I complained about to the dealer. So after over $2k, the main issues I came into the dealer with (check engine light and exhaust gas diesel fumes) were not fixed until I took it somewhere else. I don’t doubt the other repairs were warranted but my main issues were not fixed after 6 weeks! Next time it takes that long for a vintage PCM try DriveTech on ebay and if it doesn’t work you can send it back! The only reason you got any stars at all is because I like Eliza and trust her sincerity but she is working in an environment with systemic failures at the dealer. Give the reps a better system and tools! More
by mbullock0
Other Employees Tagged: Parts dept
July 02, 2025
Why are you sending me this review this is so dumb thank you bye now you bye now More
by janedoe0340
Other Employees Tagged: James G., Noah M., Jennifer D., Scott Corn, Katelyn S., James Teufel, Matt Trujillo, Jim Walen, Derek Carroll
June 27, 2025
I dropped off my vehicle at my appointment time of 7am, when they opened. The woman I was dealing with in the morning told me she wouldn’t be the one handling my case, but I should hear something back by n when they opened. The woman I was dealing with in the morning told me she wouldn’t be the one handling my case, but I should hear something back by noon. I did not. I waited until 1:30 to call and I had to leave a message. I then waited until 2:30 and called my contact directly and was sent to voicemail. I then called back at 3 and spoke with the directing secretary who said she wouldn’t email the one over my case. I also emailed. I finally received a text message at 4:30 with an answer and a potential large bill. The issues with my vehicle aren’t the problem, it’s the lack of attention to detail the one over my case had. I chose to take my jeep to a dealer in a different city because of this, and I live 10 minutes from Seattle Jeep. Communication is very important to me and Seattle Jeep doesn’t seem like it’s an issue to them at all. More
by CHASE.DRYDEN
June 17, 2025
Dealership would not accept responsibility for improperly installing a defective PTU in my Cherokee with 60k miles. Repair cost nearly 5k. They were required to recall about 100k Cherokees like mine since installing a defective PTU in my Cherokee with 60k miles. Repair cost nearly 5k. They were required to recall about 100k Cherokees like mine since they knew defective PTU was defective. Even though they knew original PTU was faulty, I had to pay for repairs since my car was not included in a batch recalled. I won't do business with this dealership anymore because they won't take responsibility for mistakes they make. Buyer beware. More
by 1stchoiceappraisals
June 14, 2025
Good service. Eliza is a fantastic service writer. Never any worries when dealing with her. Also a shout out to employee. Robin Smith who has also been a big he Eliza is a fantastic service writer. Never any worries when dealing with her. Also a shout out to employee. Robin Smith who has also been a big help. More
by matt57
Other Employees Tagged: Robin Smith
June 03, 2025
I had a 7:00 am appointment for an oil change, it took 3 hours, unacceptable. When it was done there were service recommendations one being a new air filter for 92$, really I bought a KN filter for 19$ and hours, unacceptable. When it was done there were service recommendations one being a new air filter for 92$, really I bought a KN filter for 19$ and it took 2 minutes to install. The brake fluid change and alignment were recommended, after 3 hours forget it. I've bought 3 Jeeps from this dealership, what happened? Total lack of urgency, the service rep was pleasant and professional, obviously a management issue. I'll only be back when you get your act together, You probably should have spent the remodeling money on staff. More
by davidbjones
Other Employees Tagged: Katelyn S., James Teufel, Jim Walen
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