Eliza S.

Noah was great! the rest of the staff very poor and had very little respect for the situation I was trying to have done through there parts department the rest of the staff very poor and had very little respect for the situation I was trying to have done through there parts department More

by FREEMB2018 Verified Customer Verified Customer

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I was told the recall would take 2-21/2 hours. I dropped the car off at 9 and was told at 1:00 it was ready. I asked for a shuttle to pick me up, I am 5 minutes away and waited an hour and 15 minu I dropped the car off at 9 and was told at 1:00 it was ready. I asked for a shuttle to pick me up, I am 5 minutes away and waited an hour and 15 minutes so I had to have a neighbor drive me because I had to pick up my kids from school. I sent multiple texts asking where the shuttle was because I needed to pick up my kids and it took 40 minutes for a response. I was not informed there would be a delay. My car was not finished, the cover was not closed and there was a wire unconnected and dangling when I picked it up. I tracked my car and saw it was not serviced until 2 hours after I dropped it off and it was obviously finished earlier because the car was extremely hot from sitting in the sun. When I arrived to pick it up it took 10 minutes to get my car delivered to me. The whole experience was infuriating and the lack of concern was noticed. I seriously have no desire to bring my car back here or buy another car here. (BTW we bought 2 last year) so these are the experiences that get repeated instead of even receiving moderate service, I honestly don’t even know if the recall was completed because I was not provided any paperwork. Treat your customers with respect and keep them updated if there is a delay. I had no idea my car would be gone all day and had my kids waiting for me to pick them up because it took so long. The driver apparently came to pick me up after I had to ask my neighbor to drive me I have pictures of how my car was delivered and you should have a record of the text messages, if not I do. More

by MOLLY3M Verified Customer Verified Customer

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Great experience! Scheduling was easy, service was quick, and my car was ready right on time. Standard maintenance and oil change done efficiently. Highly recommend! Scheduling was easy, service was quick, and my car was ready right on time. Standard maintenance and oil change done efficiently. Highly recommend! More

by Steener Verified Customer Verified Customer

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This dealership provided excellent and timely advice and service on my Jeep Cherokee. I was pleased with their attention to detail and their responsiveness. I will gladly refer others to use them. service on my Jeep Cherokee. I was pleased with their attention to detail and their responsiveness. I will gladly refer others to use them. More

by LANESTAR Verified Customer Verified Customer

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Selina and Eliza Are great and always help me out with my vehicles very knowledgeable and expedite my experience! vehicles very knowledgeable and expedite my experience! More

by Andre Verified Customer Verified Customer

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This is the 2nd visit to this dealership where we felt the quality of experience was lacking, specifically of the technicians. We brought in our vehicle for battery charging issues and it would seem the a the quality of experience was lacking, specifically of the technicians. We brought in our vehicle for battery charging issues and it would seem the alternator would have been one of the first items checked. We took it in to another mechanic who was able to diagnose this right away. We were charged a diagnostic fee, which yielded an incorrect conclusion. This was extremely disappointing and we will more than likely not be coming back, or recommending this dealership to others. We brought our vehicle to you, based on our trust with your dealership, where we originally purchased our vehicle. More

by KERRYLRANDALL Verified Customer Verified Customer

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Selina and Eliza are great and super helpful always got me and my car in and out as fast as possible! me and my car in and out as fast as possible! More

by Andre Verified Customer Verified Customer

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I dropped my car off at 9:00 a. m. to diagnose the check engine light. It needed a new ech, and they had it in stock. I got a call around noon that the work was done. m. to diagnose the check engine light. It needed a new ech, and they had it in stock. I got a call around noon that the work was done. More

by alan45 Verified Customer Verified Customer

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A a a a a a a a a a a a a a a a More

by lindy.e.larson Verified Customer Verified Customer

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My oil change was taken care of as soon as I requested it and was finished with efficiency! Thank you! and was finished with efficiency! Thank you! More

by RYAN@SEATTLEjeep.com Verified Customer Verified Customer

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