Emily LaBonte

Had a recall scheduled and was told it would take a day to complete.They gave us a vehicle to drive that was extremely hard for my wife to get in and out.They loaner had mechanical issues also.The dealersh to complete.They gave us a vehicle to drive that was extremely hard for my wife to get in and out.They loaner had mechanical issues also.The dealership kept my van two days not counting Sunday to complete the recall.Also I had to clean dirty spots from sun visors and headliner.Very disappointed with this encounter. More

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To explain my recent experience I got in contact with the manager Damien Axe. I had an issue with my truck and it needed to be serviced.. I let him know my concern and how strongly I felt about the issue. Wi manager Damien Axe. I had an issue with my truck and it needed to be serviced.. I let him know my concern and how strongly I felt about the issue. Without hesitation he set me up for an appointment to bring it in the following day checking my vehicle throughly. I even heard of how everyone in the dealership were involved in getting the problem resolved. That speaks very highly of everyone that works at John Heister of Sanford. Thank all of you guys for getting involved to help in every way possible. I appreciate each and every one of you guys. If anybody is looking for a great place to find a vehicle, this is the place. Without hesitation I would always get a car/truck from them. Thanks again. More

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I asked for oil change and tire rotation and they only did the oil change. I also asked for tire install quote and they didn’t do that and didn’t acknowledge why it wasn’t done. Didn’t realize it wasn’t i did the oil change. I also asked for tire install quote and they didn’t do that and didn’t acknowledge why it wasn’t done. Didn’t realize it wasn’t in the stack of paperwork until I left. Also my jeep was ready and no one told me though they knew I was waiting in th lobby. I waited over a hour unnecessarily. They called me to say it was ready bough they knew I was in the lobby waiting. More

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Great experience every time I service my vehicle here. Nothing but professional and knowledgeable staff at this location. Will continue to bring my vehicle here. Nothing but professional and knowledgeable staff at this location. Will continue to bring my vehicle here. More

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This is the first dealership that I never felt pressured to purchase a vehicle. Tajh Hollingsworth was my Sales Consultant and he was extremely courteous and professional. He introduced me to many of his as to purchase a vehicle. Tajh Hollingsworth was my Sales Consultant and he was extremely courteous and professional. He introduced me to many of his associates and researched the exact vehicle I was interested in purchasing. I finally found one and the application process was easy and I am now driving a new Jeep Grand Cherokee. I would highly recommend the John Heister Dealership in Sanford, NC……Ask for Tajh! More

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No pressure to purchase any product or service. Employees are all professional. Johnathon was able to work with my schedule and provide courtesy shuttle service, etc. Employees are all professional. Johnathon was able to work with my schedule and provide courtesy shuttle service, etc. More

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Our experience was very pleasant. The staff was courteous and helpful. We are very satisfied with the price of our vehicle The staff was courteous and helpful. We are very satisfied with the price of our vehicle More

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The dealership has always serviced my vehicle with utmost professionalism. I drive somewhat further away to come to this dealership instead using one that is closer - however, it is worth the drive. The tea professionalism. I drive somewhat further away to come to this dealership instead using one that is closer - however, it is worth the drive. The team members at this location are friendly, knowledgeable and willing to help while not "overselling" or trying "too hard". I will keep coming back here in the future as well. More

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My service appointment was excellent from start to finish. Everyone was very professional and helpful as well as very nice and friendly! finish. Everyone was very professional and helpful as well as very nice and friendly! More

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