Emily Schneider

Purchased a 2022 BMW X6 M50i from Jaguar Land Rover Akron and was misled about critical safety work. I was told in writing by the salesperson that the rear brakes and brake flush were completed. They were no and was misled about critical safety work. I was told in writing by the salesperson that the rear brakes and brake flush were completed. They were not. Once this was uncovered, the dealership later replaced the rear brakes and called that “good faith,” but that was simply correcting a misrepresentation — not goodwill. A certified BMW dealership documented that the front brakes and rotors also required immediate replacement and provided photos and videos directly to Jaguar Land Rover Akron. Despite this, the GM refused to authorize proper repairs, offered to replace pads only, and questioned BMW’s findings instead of addressing them. I was even told to drive the vehicle several hours back to Ohio with unsafe brakes because they would not accept BMW’s inspection. This experience involved misrepresentation, defensiveness when confronted with documentation, and an unwillingness to properly address a safety issue. I would strongly advise anyone purchasing from this dealer to independently verify all service claims before taking delivery. More

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Very great and a nice, easy, seamless experience for all. Recommend based on our experience. Recommend based on our experience. More

by Cierra Verified Customer Verified Customer

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We have bought numerous vehicles both new and used and have worked with many dealerships. By far, this was the best experience we have ever had in this regard. They were all professional and efficient. Ma have worked with many dealerships. By far, this was the best experience we have ever had in this regard. They were all professional and efficient. Matt in particular was terrific and made the experience perfect. Matt, if you read this, thank you so much. More

by mcfireguy Verified Customer Verified Customer

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Land Rover of Akron far exceeded my expectations. Unfortunately over the years it seems as if dealerships have lost that personal touch with customers. Not at Land Rover of Akron. Emily and Justin we Unfortunately over the years it seems as if dealerships have lost that personal touch with customers. Not at Land Rover of Akron. Emily and Justin went above and beyond making us feel truly special. From the huge red bow on my daughters first car… to all the extra special thoughtful things they did, that I have not experienced in probably 10-15 years if not longer, that took this car buying experience from great to extraordinary! I would buy every vehicle from here on out from Land Rover of Akron as they far exceeded all my expectations!! My son came with me to pick up my daughters car and he left saying my next car I am buying here mom. They are incredible people to deal with in general. I feel good giving them my business and I will continue to return to them. Other dealerships could learn something from this group … they simply care about gaining your business and trust. That they accomplished 100%! Thank you … thank you Land Rover of Akron and thank you Emily, Justin and the entire team for going above and beyond !!! A new Customer for life! Thank you! Heather Bradley More

by HEATHER.OLYMPICSTEEL Verified Customer Verified Customer

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