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Eric Austin

Overview Reviews (38)

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Eric Austin

Eric Austin | Page 4

Service Advisor

Dick’s CJDR of Wilsonville

25600 Southwest Parkway Center Drive
Wilsonville, OR 97070

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4.4

38 Reviews

Overview Reviews (38)

Dealership Experience

2 yrs, 3 mos

4.4

38 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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38 Reviews of Eric Austin

September 03, 2024

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Employee Rating

My experience with you service department has always been a pleasant and enjoyable. Everyone is not only friendly but very helpful. Thank you. a pleasant and enjoyable. Everyone is not only friendly but very helpful. Thank you. More

by Mike

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kylie Lima , Tyler George, Angel Jimenez, Drew Pierce

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Sep 05, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We're thrilled to hear that your experiences with our service department at Dick's Chrysler Jeep Dodge of Wilsonville have been pleasant and enjoyable. Our team strives to provide friendly and helpful service, and it's great to know we are meeting your expectations. We appreciate your support and look forward to seeing you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 29, 2024

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Employee Rating

Had an issue on my Ram 2500. Drew Pierce and Andrew Alexandre were great in addressing the issue and ensuring that I was 100% satisfied with the service department. (I am 100% Drew Pierce and Andrew Alexandre were great in addressing the issue and ensuring that I was 100% satisfied with the service department. (I am 100% satisfied). Their concern and attention to detail has made me an advocate for Dick"s CJDR of Wilsonville service Dept. I truly felt that I had won the Golden Ticket for service. More

by Howardrmje

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Angel Jimenez, Drew Pierce, Andrew Alexandre

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Sep 04, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you, Howard, for your fantastic review! I'm thrilled to hear that we provided you with exceptional service for your Ram 2500. Your satisfaction is our top priority, and it’s wonderful to know that their attention to detail made such a positive impact on your experience at Dick's Chrysler Jeep Dodge of Wilsonville. I appreciate your advocacy and look forward to serving you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 28, 2024

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Employee Rating

The team at Wilsonville are very knowledgeable and professional. They explained what they were going to do, did what they said, and all in a timely manner. I am very appreciative of the friendly staff professional. They explained what they were going to do, did what they said, and all in a timely manner. I am very appreciative of the friendly staff, and I will be back. More

by IGOTMOVIES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 30, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our knowledgeable and professional team at Dick's Chrysler Jeep Dodge of Wilsonville. We appreciate your kind words about our friendly staff and look forward to welcoming you back again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 21, 2024

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Employee Rating

Very courteous and efficient. They did it in a very timely fashion. Awesome dealer thank you They did it in a very timely fashion. Awesome dealer thank you More

by arcadiosalinas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 24, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your kind words! We're thrilled to hear that you found Dick's Chrysler Jeep Dodge of Wilsonville to be courteous and efficient. Your satisfaction is our priority, and we look forward to helping you again in the future. Thanks for choosing us! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 20, 2024

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Employee Rating

My truck is going into regeneration mode 3 times a tank of fuel. I used to regen every 4-5 tanks of fuel. The service dept. checked it out and had no codes. Not allowed to do anything more. My fuel milage of fuel. I used to regen every 4-5 tanks of fuel. The service dept. checked it out and had no codes. Not allowed to do anything more. My fuel milage is 1-2 mph less than normal when in regen mode. For the DPF to be sooting up that fast (70-120 miles) The emissions must be high. Filed a complaint with RAM about 1 Month ago, Haven't heard anything from the dealer or RAM. It was the dealer that suggested I file a complaint. Would have liked some follo More

by bob2hyd

Verified Customer

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Aug 22, 2024 -

Dick’s CJDR of Wilsonville responded

Valued customer, we see that our dealerships Service Manager has reached out to you personally and is working with you directly to resolve your issues. We value you and truly appreciate you reaching out and letting us know how we can improve. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 15, 2024

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Employee Rating

New management is really great, service was quick and I didn’t feel pressured. We will be back for future service. didn’t feel pressured. We will be back for future service. More

by Nancyjhbrooks

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kylie Lima , Tyler George, Angel Jimenez, Drew Pierce

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Aug 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback, Nancy! We're thrilled to hear that you had a great experience with our new management and found our service quick and pressure-free. I will share your kind words with our team and we look forward to welcoming you back for your future service at Dick's Chrysler Jeep Dodge of Wilsonville! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

Aug 15, 2024 -

Nancyjhbrooks responded

Great service team- I walked in and was greeted right away. The employees were smiling and laughing which made me feel welcomed. We will be back and I will recommend this dealership to everyone.

August 10, 2024

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Employee Rating

Eric was easy and pleasant to work with while my vehicle needed major repairs. He was able to complete the job before a scheduled cross country move. needed major repairs. He was able to complete the job before a scheduled cross country move. More

by Viviana

Verified Customer

Recommend Dealer

Yes

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Aug 13, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you, Viviana, for your wonderful review! We appreciate your kind words about your experience with us at Dick's Chrysler Jeep Dodge of Wilsonville. We're glad to hear that Eric made the repairs smooth and timely for your cross-country move. We hope to see you again in the future! Safe travels! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

August 06, 2024

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Employee Rating

Very solid dealer ship. Customer service in vehicle services department was very helpfull, thorough and honest. Great job! Customer service in vehicle services department was very helpfull, thorough and honest. Great job! More

by uppervalleyconstruction

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kylie Lima , Tyler George, Angel Jimenez, Drew Pierce

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Aug 07, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your positive feedback! We truly appreciate your kind words about our vehicle services department at Dick's Chrysler Jeep Dodge of Wilsonville. It’s wonderful to hear that you found our team helpful, thorough, and honest. We look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com