Eric Douglas

Awful service overall, READ EVERY SINGLE WORD IN THE DOCUMENTS THEY GIVE YOU TO SiGN, they reprinted documents during the negotiation purchase and changed the numbers and added services on the last pri DOCUMENTS THEY GIVE YOU TO SiGN, they reprinted documents during the negotiation purchase and changed the numbers and added services on the last print, The repair services is as awful as their customer services, they have so few technicians, my vehicle is been in their shop for for over 3 weeks already, they just don’t care, I had to get a rental. AVOID THIS DEALER AT ANY COST FOR YOUR OWN GOOD. More

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My husband and I had such a heartbreaking and disastrous experience at Diamond Ford of Lancaster, California on March 23, 2024. This experience had us in the dealership from 2pm until about 9pm. Our goal experience at Diamond Ford of Lancaster, California on March 23, 2024. This experience had us in the dealership from 2pm until about 9pm. Our goal was to leave out with a car within a specific budget. Everything started out normal as our sales person Jonathan helped us look at different cars and assisted in getting the car buying process started. Jonathan was the ONLY sunshine to such a dark time at this dealership. Everything went sour once the floor manager Eric got involved. When we first spoke to him everything was nice and he seemed to really care about helping us. We negotiated various prices and finally reached an agreement within our budget. Once the agreement was made as far as pricing and the down payment, we received the keys to the car, the car was washed and filled with gas for us, and we were even able to get our profile connected and set up with the app for the car. This is where everything took a turn. We were waiting to meet with finance to sign all of the documents. The lady that was in charge of finance that day came in and stated that she had great news and that she was able to get our payment down $70 lower than what we agreed upon. We were ecstatic and signed the vehicle registration documents a long with other documents pertain to the vehicle. A few minutes later, Eric came into the office and asked us if we heard the good news. We explained to him what we were told and that we were very excited. He was kind of taken back and abruptly left the office to discuss with finance. Upon his return he stated that there was a “glitch” in the system and our monthly payment would be well over $200 the amount we discussed previously. This is prior to the “good news” we had just received. So, every number from the beginning of negotiating was wrong. All the information we were told and agreed upon was wrong and inaccurate, which is pretty hard to believe. We were stunned and lost for words. We were trying to make sense of it all and asked so many questions. Eric then tried to sell us a vehicle we were not interested in and of way lesser value for the same price. We told him that we were not interested and we wanted this issue rectified immediately. This caused for many trips back and forth of him going into the office in the back. Every time he came back to us the information started to make less sense. I’m honestly not sure if the General Manager was present, but if that was the man they were consulting with in the back room, he definitely didn’t seem to care. Not once did he come out to speak to us, show compassion, or help fix this issue. Diamond Ford acted in very bad faith and deception. We asked to see the paperwork associated with our lease agreement where the “glitch” occurred, but you can tell it was a bunch of made up numbers and the original price of the vehicle wasn’t even included on the documents. Eric kept trying to refer to the residual price which has nothing to do with our agreement until the end of the lease term. During this time he came off as very belittling and kept stating that this was “basic math.” In the end, no one treated us with empathy or compassion. The entire process was very deceitful, disgusting, and very much distasteful. Of course, we ended up leaving without the vehicle we mutually agreed upon and signed for. We even had the keys for heavens sake! We also asked if we could take the documents home that included the discrepancies. These documents had our name and home address on them, but they refused and stated that they have shredded the documents. Diamond Ford did not live up to their mission statement at all! They claim to strive for customer satisfaction and we left with zero satisfaction! We also were not treated with respect and courtesy. The integrity was also very non-existent. This situation will be reported to the BBB and corporate. Justice will be served for this dealership truly acting in bad faith. More

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Eric the manager wouldn't keep his word about reducing the total price if my tax rate was lower than the first quote. Also when I asked for the original paper with the numbers, something he had me sign, t the total price if my tax rate was lower than the first quote. Also when I asked for the original paper with the numbers, something he had me sign, the paper was conveniently shredded. The cashier was also kind of an xxx. I should have known things weren't all up and up from the beginning. When I was coming for the car was told was on the front of the lot by salesman Eric. After a long wait I saw him come up with the car and a jump starter. Between this and discovering the underinflated tires they sold on the car I realize this car was just sitting on a back lot somewhere for a long time. The dealer had possession of this car for over a year for some reason. More

by L Verified Customer Verified Customer

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Rene was very informative and had answers for all my questions. He was very easy to speak with and showed great care for his customers. Eric and Tim were also great during the entire purchasing process. questions. He was very easy to speak with and showed great care for his customers. Eric and Tim were also great during the entire purchasing process. Highly recommend this team of individuals who made my experience exceptional! More

by jahdielslzr Verified Customer Verified Customer

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Great service all around but I have not received my second key I was promised. The second key controls a lot of things on the vehicle. I wish they would provide me with the key like I was promised second key I was promised. The second key controls a lot of things on the vehicle. I wish they would provide me with the key like I was promised More

by Cwmay1212 Verified Customer Verified Customer

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A pleasant experience. Selection was very good, the vehicle I was interested in was in stock. Selection was very good, the vehicle I was interested in was in stock. More

by TTIKCAT Verified Customer Verified Customer

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Barrett, and the entire Diamond Ford staff, are a credit to their profession. Courtesy and respect abound in this unique Lancaster CA dealership. to their profession. Courtesy and respect abound in this unique Lancaster CA dealership. More

by Rdflood Verified Customer Verified Customer

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A very good experience. All personnel went out of their way to make it as easy as possible to purchase the new truck. All personnel went out of their way to make it as easy as possible to purchase the new truck. More

by JACOBURN0721 Verified Customer Verified Customer

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Jessica in service is awsome helped me out on servel occasion cares about helping you occasion cares about helping you More

by brockplumbing Verified Customer Verified Customer

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The service department was very good. The woman in the service department was kind and knowledgeable. I really like the mobile service and the repair man explained exactly what he had to The woman in the service department was kind and knowledgeable. I really like the mobile service and the repair man explained exactly what he had to service. Good Job!!! Keep up the good work!!! More

by ZELLIETONY99 Verified Customer Verified Customer

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