Eric Fernandez Cervantes

I can’t say enough good things about my experience with Eric! I had been to several other dealerships while trying to decide what I wanted, and my experience with Eric was completely different in the best Eric! I had been to several other dealerships while trying to decide what I wanted, and my experience with Eric was completely different in the best possible way. He stayed late TWO nights in a row helping me, answering all of my questions, and being incredibly patient while I went back and forth trying to make up my mind. I was definitely indecisive, but not once did Eric make me feel rushed, pressured, or like I was wasting his time. He never tried to push me into a vehicle just to make a sale. He was so accommodating and genuinely nice. He made sure I was comfortable, got me a soda, answered every question I had, and most importantly, never made me feel stupid for asking questions or changing my mind. Talking to him honestly felt more like talking to a family member than a salesperson. After the experiences I had at other dealerships, I really appreciated the way Eric treated me. He made what could have been a stressful experience feel comfortable and easy, and I ended up leaving very happy with my purchase. If you’re shopping for a vehicle, I highly recommend asking for Eric. He truly deserves all five stars and then some! ⭐⭐⭐⭐⭐ Shaileen and finance…. You guys rock too!!!! Straight forward, honest, got me the best deal for my trade, and stayed late for me. I truly appreciate all of you. I will come here first if I ever need to buy again. More

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Eric was amazing. Straightforward, professional&friendly. Met my price and expectations. Highly recommend entire dealership. Straightforward, professional&friendly. Met my price and expectations. Highly recommend entire dealership. More

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Friendly, straightforward, and non-pushy service. I appreciate the clarity and professionalism they showed me. I appreciate the clarity and professionalism they showed me. More

by phjeffrey Verified Customer Verified Customer

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Eric was pleasant, fast and efficient. If you know what you want you'll be in and out. Eric and the staff at Mazda worked with us and made a typically stressful experience much easier! T If you know what you want you'll be in and out. Eric and the staff at Mazda worked with us and made a typically stressful experience much easier! Thank you! More

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Eric was the perfect guy to do business with. I had originally gone in to test drive a 2025 CX 50 and eventually left with a brand new 2026 instead. Overall the customer service Eric provided mys I had originally gone in to test drive a 2025 CX 50 and eventually left with a brand new 2026 instead. Overall the customer service Eric provided myself and my parents with was outstanding and he made the buying process smooth while being extremely professional. That’s a great salesman! Thank you again Eric and Mazda of Elk Grove! More

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Excellent service. Willing to work with you on price. Provided coffee… A+. Was patient during test driving. Willing to work with you on price. Provided coffee… A+. Was patient during test driving. More

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Very clean, courteous staff and knowledgeable about their work and products. I liked that they had free drinks and snacks for the kids. work and products. I liked that they had free drinks and snacks for the kids. More

by grod1959 Verified Customer Verified Customer

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Focus was not on the person taking vehicles, prices was way too long after deal was made, an extra two hours because they didn't make sure everything was complete and ready on the car before handing over k way too long after deal was made, an extra two hours because they didn't make sure everything was complete and ready on the car before handing over keys and then it needs gas, windshield fluid and two tires missed on shine. More

by lgruen967 Verified Customer Verified Customer

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I had a really great experience at Mazda Elk Grove. Eric was amazing and did not pressure me or anything and answered all my questions. Eric was amazing and did not pressure me or anything and answered all my questions. More

by marissabordner Verified Customer Verified Customer

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Honesty responsibility friendly good service dedication customer priority, mazda elk grove employees always focus concentrate on customer service customer priority, mazda elk grove employees always focus concentrate on customer service More

by jm022211977 Verified Customer Verified Customer

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