Eric Glover

Terrible People! My salesperson, I believe his name is Demarcus Jones, was friendly until I explained to him that I wasn’t comfortable with the monthly payments. He w My salesperson, I believe his name is Demarcus Jones, was friendly until I explained to him that I wasn’t comfortable with the monthly payments. He went back and forth with me and brought over Salesperson Eric and Sales Manager Al. His demeanor changed and he appeared to be annoyed with my hesitation to spend such a large amount per month. Eric came over to talk to me with the same deal as Demarcus. I explained the same concerns to him. He was a bit rude and said “20$ really makes that much difference to you”. I said yes, I am a single mom. I’m taking care of my 2 kids on my own, every penny matters. He then tells me that he has 3 kids that he raised on his own. I don’t know why he felt the need to tell me that, it was very condescending and confrontational. I explained very clearly that if my issue was the sales price, then I would look for a car with a lower sales price. I was ready to leave and go elsewhere. Al came over to talk to me. He made some changes on the deal. He listened to me and appeared to be understanding to my situation and didn’t treat me the way the other 2 did. I greatly appreciated that! We were able to come to an agreement. Demarcus came back over with paperwork, I signed them all, he seemed rushed. I told him I had a couple of things I needed to get out of my trade in vehicle.. he sighed heavily. He sighed heavily! Just incredibly rude! I went up to finance and spoke to a gentleman who’s name I can’t recall, but he was so very nice! Explained everything to me and chatted with my 2 boys who were with me. I then go down to find Demarcus to get my new vehicle and I reminded him I need to get my things from my old car. Again, he was annoyed. He had the keyfob to vehicle I had just purchased and had it running. It was very cold outside but we all piled in to drive over to the service area to get a picture. He handed me the 1 keyfob. I asked about the 2nd keyfob and he said he couldn’t find it. I said ok, well I will be bringing my car in to be detailed so will you please find it and have it ready for me. He said yes. I get home and turn off my car. I tried to lock it with the keyfob but it didn’t work. I thought it was the battery so I changed it. It still didn’t work. I called the dealership and spoke with Demarcus. He said “yea it didn’t work for me either. I had to touch it to THD button to start, did that not work for you?” I said, sir that’s not how a keyfob is intended to work. He says “yea sometimes they can be finicky, mine does that too”. I told him that I purchased a car with 2 working keyfob and he needed to make this right. He went to talk to his manager. He called me back and said someone would call me that evening or in the morning. He KNEW it didn’t work and didn’t say a word about it!! How is that ok?? Is that what you teach your sales people? Is that a standard at your dealership? I’m aware I didn’t spend $50-$60K but does that mean I get substandard customer service? Saturday 12/24, I received no phone call. Your dealership was open. I called! I spoke with the sales manager, who sent me to the service manager. He was very kind snd understood my frustration. He said he would get with the person who programs keyfob to get me a resolution. Today is Wednesday 12/28. I have not received a call from anyone. I called AGAIN! I spoke to someone in service who said their manager isn’t there and I would need to talk to the sales manager. He transferred me.. no answer! I left a message. I called back and asked to speak with you, I was transferred to the same voicemail. I’m beyond frustrated! I was deceived by your salesperson and have been passed around because no one cares to help me with the issue your dealership has caused. This has absolutely ruined my experience if getting into a car. I will never use your dealership again nor will I recommend you to anyone. I simply want what is right here. 2 working keyfobs. I’m at a loss on why that is such an issue. I’m not being unreasonable here. Demarcus calls me to argue about the keyfob working! NONE OF THE BUTTONS WORK! He tells me that this is coming out of his pocket! Seriously!?!? No returns calls with a resolution 6 days later! They've stopped answering my calls when they see my name pop up. They are SHADY! More

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I wish I could give a zero stars rating! This Acura dealership does not provide the level of customer service that I am accustomed to receiving at other Acura dealerships in the DFW metroplex! I found dealership does not provide the level of customer service that I am accustomed to receiving at other Acura dealerships in the DFW metroplex! I found a used car I wanted to purchase. I called to ensure the vehicle was still available and physically there, and I also made an appointment. I drove over an hour to the dealership! I arrived to the dealer with my drivers license and auto insurance in hand ready to test drive the vehicle. I was told the person I had an appointment with was not available because he was with another customer. Then, the manager assigned another salesperson to assist me. Next, they proceed to make a copy of my drivers license and insurance. Then, they could not find car or the keys. I waited and waited, but the vehicle and keys were no where to be found. So, I drove back home, and the sales manager sent me a text message saying the vehicle was available and requesting that I make another appointment. That truly showed the level of service that I received starts at the top with this dealer. A manager and a true leader would never send a text to a customer that was physically there and left! A true leader would do whatever it takes to complete transactions and create customers for life. This dealer demonstrated that they could care less about assisting their customers! The behavior of their sales team and their leaders truly has me running to another dealer to purchase a car! I will never ever, ever go to this dealership for anything! Their level of customer service is the worst! All I wanted to do was test drive the car and have the dealer send a purchase order to my credit union for the dealer to receive the funds! They clearly did not understand the assignment! I will not allow any dealership to waste my time like this! Please save yourself the frustration of wasting your time with this dealer. They clearly do not know how to serve customers that are ready to purchase a vehicle. More

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You should come and experience the best dealership service in the US! Salespeople are so kind and try their best to provide you the best car depending on your taste and budget. You can even get the be service in the US! Salespeople are so kind and try their best to provide you the best car depending on your taste and budget. You can even get the best APR rate of your life! You should give it a try and just walk in the door, then you will understand what I mean. More

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