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Eric Hernandez
Eric Hernandez at City Limits Nissan
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Eric Hernandez

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.5
22 Reviews
4.5

22 Reviews

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22 Reviews of Eric Hernandez

April 26, 2025

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Employee Rating

careless technical service - The service guy asked for chargeable tire balance but ended up just bump "THREE" of the tires up to ~37psi, and kept the rear-left one ~30 which will kill the car balance. Can More

by ben.su
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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Apr 26, 2025

City Limits Nissan responded

Thank you for taking the time to leave us your feedback. We did experience a technical issue with the wheel balance machine which we were unable to catch before delivery as it does not update in real-time, and we do apologize for the inconvenience. Our machine was recalibrated and the issue was corrected as soon as we were aware of the malfunction. All work was double checked by our shop foreman and as a result of the error we have credited you a with a free oil change and tire rotation for your next visit with us. Thank you for your understanding, and have a great weekend! Thank you, Jason Laguna General Manager

Apr 26, 2025

City Limits Nissan responded

Yes, all of our technicians are fully certified! We use a machine to air up tires and that machine was giving us an incorrect reading, which is why one of your tires was not filled properly initially. If you have any additional questions or concerns, please call us at 512-444-1400 at your convenience and we would be happy to address them. Thank you again and we hope to be of service to you in the future! Thank you, Jason Laguna General Manager

Apr 26, 2025

ben.su responded

You didn't get my point correctly. Pumping the tires up was operated by your technician, he literally miss pumping one of my tires before I left. Please reconfirm if the technician who worked on my car is a qualified technician.

Apr 26, 2025

ben.su responded

Also - does that mean you charge me with that not well-calibrate machine?? why I pay for that incorrect service?

Apr 26, 2025

ben.su responded

Thanks - I will try to verify what you said with your technician in Japan. Again - a random person like me can easily find the tire pressure is not right, but your qualified technician and not well-calibrated machine can't..., you really need to take a serious eye on your team as a GM, especially just a fundamental job like "air the tire"... Have a nice weekend, thanks again.

April 09, 2025

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Employee Rating

Eric was very helpful and professional. He made sure that I was taken care of even though he was going to be out on the day that I got my work done. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

City Limits Nissan responded

We are so happy to hear the service team took great care of you and your vehicle, and appreciate that you took the time to tell us about it! If you need anything at all, please don't hesitate to reach out. Thanks again and have a great week! Jason Laguna General Manager

March 31, 2025

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Customer service is great. Love the communication via email and text and phone!Everyone was great More

by torresm_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kendra Downey

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Mar 31, 2025

City Limits Nissan responded

We're so happy to hear you had a great visit with our Service team, and appreciate you taking the time out of your day to share with us! If you need anything at all, please contact us at 512-444-1400 and we'd be happy to help! Thank you, Jason Laguna General Manager

March 27, 2025

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Eric was very professional and kind. He still took care of me despite his absence on actual day of service. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Carlos, Kendra Downey

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Mar 28, 2025

City Limits Nissan responded

We are so happy to hear the Service team took great care of you and will be sure to pass your comments along! Thank you for taking the time to tell us about your visit, we look forward to the next one! Thank you, Jason Laguna General Manager

March 26, 2025

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Employee Rating

Beautiful Staff and Dealership. Will always work their hardest to take care of you and make sure you're good to go More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jayden Scott, Jay Carlos, Kendra Downey, John Torres

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Mar 27, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us with your kind review, we appreciate you and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

Mar 28, 2025

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 23, 2025

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Employee Rating

The service representative was very friendly and he helpful. I would recommend these guys to anyone looking for a service rep. More

by VMAY1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez

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Mar 24, 2025

City Limits Nissan responded

We are thankful that you took the time out of your day to leave us such a kind review, and hope to be able to provide you with many more happy miles! Thank you, Jason Laguna General Manager

March 21, 2025

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Employee Rating

Service was excellent but wish the car wash had not been discontinued. However, Eric was very informative and showed me exactly what needed to be done. More

by ozhussey
Recommend Dealer
Yes
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Mar 22, 2025

City Limits Nissan responded

Thank you for taking the time to leave us your feedback, we appreciate you and hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

March 04, 2025

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Employee Rating

Eric was a great service advisor. I hope to have him next time. Very Professional. More

by LINDA.TREVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 04, 2025

City Limits Nissan responded

We are so glad to hear the Service team took good care of you and appreciate that you took the time to tell us about it! If you need anything, please contact us at 512-444-1400 and we'd be happy to help. Here's to many more happy miles! Thank you, Jason Laguna General Manager

March 03, 2025

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Employee Rating

Seems like this location’s service went down after South Austin Nissan sold the dealership to City Limits Nissan. Service website is not friendly & allow scheduling certain details. On my last visit-I ask More

by DEANNAPERSYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 03, 2025

City Limits Nissan responded

We greatly appreciate your feedback and want to thank you for bringing this to our attention. We strive to provide top notch service to every guest, every time and falling short of that is disappointing. We will use your comments to refine our efforts and ensure a better visit going forward. I am unable to find your profile in our system, so if you would please reach out to us at 512-444-1400 at your convenience we'd love to get more information. Thanks again and have a great week! Jason Laguna General Manager

Mar 07, 2025

City Limits Nissan responded

Hi, we regret to hear that your recent experience was anything less than exceptional. We'd like the opportunity to discuss this with you. Please reach out to us at (737) 701-5449 at your earliest convenience to discuss how we can turn your experience into a positive one.

February 28, 2025

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Employee Rating

Jay and Johnny from Service was awesome. Worked with me on pricing. I'm a satisfied customer for life More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jayden Scott, Jay Carlos, Kendra Downey, John Torres

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Feb 28, 2025

City Limits Nissan responded

We are so glad to hear that the Service team took great care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Jason Laguna General Manager

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