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Eric Hernandez
Eric Hernandez at City Limits Nissan

Eric Hernandez

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.6
25 Reviews
4.6

25 Reviews

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25 Reviews of Eric Hernandez

May 18, 2025

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Employee Rating

Everything went well. I am appreciative that Nissan picked up the cost of a rental car when my vehicle was being worked. More

by SAGOMEZ4
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 19, 2025

City Limits Nissan responded

Thank you for taking a moment to tell us about your recent visit, we appreciate your feedback and look forward to being of service to you again! Thank you, Jason Laguna General Manager

May 20, 2025

City Limits Nissan responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 17, 2025

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Employee Rating

Very good experience, very nice waiting area, friendly staff. I will go again for service. Thank you very much. More

by abeeromar76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Kendra Downey

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May 17, 2025

City Limits Nissan responded

We are happy to hear you had a pleasant Service visit with us, thank you for taking the time to leave us a review and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

May 15, 2025

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Just a small problem with miscommunication . Had to threaten to leave sale before worked out. Treated food by John and FeFe. More

by robertdspear7
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Laguna, Afnan Jamhour, Daniel Sanchez, Jay Carlos, Kendra Downey, John Torres, Miguel Vega-Centeno, Jacob Moreno

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May 17, 2025

City Limits Nissan responded

Thank you for your review and for the opportunity to earn your business, I am sorry for any miscommunication and appreciate you bringing it to our attention. We are glad to be able to welcome you to the City Limits Nissan family and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

May 18, 2025

City Limits Nissan responded

We're happy you found our staff to be supportive during your experience here at City Limits Nissan and we appreciate the opportunity to earn your business. If you're ever in need of assistance, please let us know! Thank you again and have a great weekend! Chenin Buck Owner Loyalty Manager

April 26, 2025

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Employee Rating

careless technical service - The service guy asked for chargeable tire balance but ended up just bump "THREE" of the tires up to ~37psi, and kept the rear-left one ~30 which will kill the car balance. Can More

by ben.su
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
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Apr 26, 2025

City Limits Nissan responded

Thank you for taking the time to leave us your feedback. We did experience a technical issue with the wheel balance machine which we were unable to catch before delivery as it does not update in real-time, and we do apologize for the inconvenience. Our machine was recalibrated and the issue was corrected as soon as we were aware of the malfunction. All work was double checked by our shop foreman and as a result of the error we have credited you a with a free oil change and tire rotation for your next visit with us. Thank you for your understanding, and have a great weekend! Thank you, Jason Laguna General Manager

Apr 26, 2025

City Limits Nissan responded

Yes, all of our technicians are fully certified! We use a machine to air up tires and that machine was giving us an incorrect reading, which is why one of your tires was not filled properly initially. If you have any additional questions or concerns, please call us at 512-444-1400 at your convenience and we would be happy to address them. Thank you again and we hope to be of service to you in the future! Thank you, Jason Laguna General Manager

Apr 26, 2025

ben.su responded

You didn't get my point correctly. Pumping the tires up was operated by your technician, he literally miss pumping one of my tires before I left. Please reconfirm if the technician who worked on my car is a qualified technician.

Apr 26, 2025

ben.su responded

Also - does that mean you charge me with that not well-calibrate machine?? why I pay for that incorrect service?

Apr 26, 2025

ben.su responded

Thanks - I will try to verify what you said with your technician in Japan. Again - a random person like me can easily find the tire pressure is not right, but your qualified technician and not well-calibrated machine can't..., you really need to take a serious eye on your team as a GM, especially just a fundamental job like "air the tire"... Have a nice weekend, thanks again.

April 09, 2025

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Employee Rating

Eric was very helpful and professional. He made sure that I was taken care of even though he was going to be out on the day that I got my work done. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

City Limits Nissan responded

We are so happy to hear the service team took great care of you and your vehicle, and appreciate that you took the time to tell us about it! If you need anything at all, please don't hesitate to reach out. Thanks again and have a great week! Jason Laguna General Manager

March 31, 2025

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Customer service is great. Love the communication via email and text and phone!Everyone was great More

by torresm_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kendra Downey

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Mar 31, 2025

City Limits Nissan responded

We're so happy to hear you had a great visit with our Service team, and appreciate you taking the time out of your day to share with us! If you need anything at all, please contact us at 512-444-1400 and we'd be happy to help! Thank you, Jason Laguna General Manager

March 27, 2025

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Employee Rating

Eric was very professional and kind. He still took care of me despite his absence on actual day of service. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Carlos, Kendra Downey

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Mar 28, 2025

City Limits Nissan responded

We are so happy to hear the Service team took great care of you and will be sure to pass your comments along! Thank you for taking the time to tell us about your visit, we look forward to the next one! Thank you, Jason Laguna General Manager

March 26, 2025

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Employee Rating

Beautiful Staff and Dealership. Will always work their hardest to take care of you and make sure you're good to go More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jay Carlos, Kendra Downey, John Torres , Jayden Scott

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Mar 27, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us with your kind review, we appreciate you and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

Mar 28, 2025

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 23, 2025

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Employee Rating

The service representative was very friendly and he helpful. I would recommend these guys to anyone looking for a service rep. More

by VMAY1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez

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Mar 24, 2025

City Limits Nissan responded

We are thankful that you took the time out of your day to leave us such a kind review, and hope to be able to provide you with many more happy miles! Thank you, Jason Laguna General Manager

March 21, 2025

Dealership Rating
Employee Rating

Service was excellent but wish the car wash had not been discontinued. However, Eric was very informative and showed me exactly what needed to be done. More

by ozhussey
Recommend Dealer
Yes
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Mar 22, 2025

City Limits Nissan responded

Thank you for taking the time to leave us your feedback, we appreciate you and hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

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