Eric Koval

I came in for a manufacturer's defect they very kind and curtious told me my grill would be in soon and they will call me when it comes in I wish more business were like them curtious told me my grill would be in soon and they will call me when it comes in I wish more business were like them More

by dodgehemi57rg Verified Customer Verified Customer

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Eric was pleasant, helpful and easy to talk to. The visit did take a bit longer than usual, but the new waiting area is comfortable. He did mention additional recommendations, but since I was check The visit did take a bit longer than usual, but the new waiting area is comfortable. He did mention additional recommendations, but since I was checking out, we agreed to do at my next check i.e. 60K miles. My one suggestion is it would have been helpful to have those listed on the invoice itself as I was checking out. Yes, prices have gone up sadly, but I trust this dealership to tell me the truth, and to do a good job. More

by JBOTTONE Verified Customer Verified Customer

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The dealership personnel in service are great. I'm still sore about my front seat though. Very inconvenient. I'm still sore about my front seat though. Very inconvenient. More

by WNEPOO Verified Customer Verified Customer

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Matthews is a new service center for me due to moving to this part of town. The attention to detail and friendly demeanor is refreshing and will keep me loyal! Thank you! this part of town. The attention to detail and friendly demeanor is refreshing and will keep me loyal! Thank you! More

by lshefferon Verified Customer Verified Customer

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Matthews Hyundai on Ridge Rd. W. is a great place to buy or service a vehicle. Their staff is friendly & efficient. They take excellent care of their customers. My sales person. B W. is a great place to buy or service a vehicle. Their staff is friendly & efficient. They take excellent care of their customers. My sales person. BILLY Blattner was especially helpful & patient with my questions & did not high pressure me. I would recommend him & this dealership to anyone & will return here for my next vehicle! More

by KEHRLI-MERLAU Verified Customer Verified Customer

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It was fine. Don't like the idea that they always try to sell products other than what we went there for Don't like the idea that they always try to sell products other than what we went there for More

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Told me what I needed to get done on my car and left it up to me if I wanted it done or not did not pressure me up to me if I wanted it done or not did not pressure me More

by luckyleskovics Verified Customer Verified Customer

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The I’m not happy I bought a Chevy traxfrom you guys had a problem with it and was they can’t work on it why sell it a problem with it and was they can’t work on it why sell it More

by DINLOUZ Verified Customer Verified Customer

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This Dealership is outstanding. The customer service department are very caring and really know their job. I am very impressed with their professionalism. The customer service department are very caring and really know their job. I am very impressed with their professionalism. More

by baldini23 Verified Customer Verified Customer

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From the minute the appt was made for the the oil change, tire rotation, and inspection it was a series of mis-steps. We rec'd several calls and emails saying the appt was at 9, no it was at 9:30, no it is a tire rotation, and inspection it was a series of mis-steps. We rec'd several calls and emails saying the appt was at 9, no it was at 9:30, no it is at 9, now at 8. Several separate messages with conflicting times. After calling it was determined the appt was at 9 am. After 90-minutes someone came out and told my husband the oil change and tire rotation was done but the car failed inspection due to a "bad" passenger side windshield wiper blade. Why on earth would you not have replaced the blade and completed the inspection? They sent him on his way - he had to pick me up at the airport. He replaced the blade himself and took the care back at which time they passed the inspection. Why - was the blade not replaced on the spot and the vehicle passed inspection? It is the most ridiculous thing ever ! NOT good customer service. More

by SANDYOALLEN Verified Customer Verified Customer

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