Eric Stahl

I have exclusively been visiting Fort’s Toyota for all of my Highlander repair needs for the past 10 years. I’m extremely disheartened in the lack of professionalism and integrity that I have experienced fro my Highlander repair needs for the past 10 years. I’m extremely disheartened in the lack of professionalism and integrity that I have experienced from both Amanda Railey and Eric Stahl, Service Manager. I took my Highlander for a routine tire rotation, on 9/12/24. Amanda relayed that I needed over $1600 in recommended maintenance items (I was immediately suspicious as I have never even had half of these items recommended before). I take great care of my vehicle and want to ensure it stays in top shape. I told her that I would be taking my vehicle to a private mechanic because the estimate she provided was excessive. On September 23, my local mechanic called me to report that my Engine filter was missing and the lid to my engine filter was haphazardly laying under the hood. I immediately reached out to Amanda to inform her. She relayed that she spoke to Eric, service manager, and they did not have a video to review from my date of service 11 days prior. I asked her why my engine filter was even removed because I only went there for a tire rotation. She clarified that even during a tire rotation, they check all the filters. I told her that I was disappointed this happened and hoping that my vehicle wasn’t damaged from all the debris that could enter into the engine while the lid was out for 11 days with no filter in place. She assured me that everything would be well. She also advised me to send an invoice of the new filter I had to purchase for approximately $50 including install from my local mechanic. She said that Fort’s Toyota would reimburse me for this cost. I emailed her the invoice on September 24. No response. Then, I sent follow up emails to both her and Eric on September 27 and October 3. No response. I would greatly appreciate follow up regarding this concerning experience and lack of professionalism. More

by Highlander2014 Verified Customer Verified Customer

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I always get "GREAT "service at Fort's Toyota North Pekin, IL I will be doing business with them for a long time. Pekin, IL I will be doing business with them for a long time. More

by cravensrnc Verified Customer Verified Customer

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I have always brought my vehicles into Fort's Toyota for service. I have purchased my last 5 vehicles from Fort's Toyota. If I wasn't happy...I would not keep coming back. service. I have purchased my last 5 vehicles from Fort's Toyota. If I wasn't happy...I would not keep coming back. More

by Frodo Verified Customer Verified Customer

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Everyone is very friendly and they keep me informed if they run into problems working on my truck. they run into problems working on my truck. More

by WEK Verified Customer Verified Customer

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Dillon find a cup holder on amazon for the Rav 4 Jesus gave me. while i was in service gave me. while i was in service More

by risrael9 Verified Customer Verified Customer

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Oil change 6th free matters. Drop in wait for oil change is helpful. Good coffee waiting. Drop in wait for oil change is helpful. Good coffee waiting. More

by rdmcclure11 Verified Customer Verified Customer

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I have always had good service at Fort's Toyota. Everyone is courteous and the coffee is good. Toyota builds a product, very reliable. Everyone is courteous and the coffee is good. Toyota builds a product, very reliable. More

by 17fortss Verified Customer Verified Customer

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i have purchased several new and used cars from kevin. i trust and respect kevin and i always make sure kevin is the salesman i see for my purchases. kevin is very friendly and knowledgeable. he takes hi i trust and respect kevin and i always make sure kevin is the salesman i see for my purchases. kevin is very friendly and knowledgeable. he takes his time answers any questions and is extremely helpful. he made sure my new 2024 rav4 was completely ready for me to drive off the lot. kevin has a good personality and is not a pushy salesman. he worked very well with me regarding getting the car i wanted. i would highly recommend customers ask for kevin when they are in the market to buy a new car. ray was also very helpful regarding the financial aspect of my purchase. he too is very knowledgeable and trustworthy. i needed a fax sent to my insurance company and jill was also very helpful with this. my insurance company received the fax within minutes after i left the dealership. forts service department has serviced my cars over the years. eric, chad and miguel have always been great at taking care of my car services needs. i would highly recommend forts toyota. More

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Great sales and service through and after warranty. The staff is always very kind and helpful. The facility is clean and professional. The staff is always very kind and helpful. The facility is clean and professional. More

by Tom - Canton IL Verified Customer Verified Customer

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I've been doing business - new cars and scheduled service - with Fort Toyota for over 25 years. I've always been treated well, and my needs have been met. A different dealership is more conveniently close, - with Fort Toyota for over 25 years. I've always been treated well, and my needs have been met. A different dealership is more conveniently close, but overall, Fort Toyota is friendlier, faster & cheaper. I've even begun to bring my RX450H Lexus to Fort for service - they can handle everything except recalls on that vehicle. More

by Toyman Verified Customer Verified Customer

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