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Erica Gary

Overview Reviews (6) Inventory (86)

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Erica Gary

Service Manager

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

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5.0

6 Reviews

Overview Reviews (6) Inventory (86)

Dealership Experience

1 yr, 3 mos

Industry Experience

2 yrs, 10 mos

Languages Spoken

English

5.0

6 Reviews

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6 Reviews of Erica Gary

May 22, 2025

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Employee Rating

Ms Erica Gary went above and beyond to get me taken care of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area of The shop and mechanics are slow and do not get in a hurry Walt Massey needs to hire some more help in the shop area More

by swb0912

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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May 23, 2025 -

Walt Massey Ford responded

We’re so glad Erica provided outstanding service and made sure you were taken care of—she truly goes the extra mile. We appreciate your feedback about the shop and understand how important timely service is. Your input helps us improve, and we’ll be sure to take it into consideration.

May 16, 2025

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They keep me informed very friendly 😊 very personable and I appreciate the explanation of the service and I appreciate the explanation of the service More

by Flowerpower 707

Verified Customer

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Recommend Dealer

Yes

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May 17, 2025 -

Walt Massey Ford responded

We’re happy to hear you felt informed and well taken care of during your visit. Our team works hard to make sure everything is clear and comfortable for our customers. Thanks for choosing us!

May 09, 2025

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They did a good job servicing my truck. I will use them again and again. I will use them again and again. More

by wepiercejr

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Anthony Chapman , Dana Douglas, Nick Losito

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May 13, 2025 -

Walt Massey Ford responded

We’re glad to hear your truck was well taken care of! Thanks for the trust—you can count on us anytime.

May 07, 2025

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Great staff, they did a great job on my vehicle! Thank you for your help! Thank you for your help! More

by Nathanmckenzie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cole Bourne, Jimmy Bradley, Dennon Dearman, Tim Laird, Chris Waltz

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May 07, 2025 -

Walt Massey Ford responded

We’re glad to hear our team took great care of your vehicle! Thanks so much for the kind words and for letting us help you out.

May 01, 2025

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Very efficient and friendly service. They were able to accomodate our ford e350 class c rv on short notice for diagnosis of wrench warning light on dash. Would highly recommend. They were able to accomodate our ford e350 class c rv on short notice for diagnosis of wrench warning light on dash. Would highly recommend. More

by boogp

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Grant Creel

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May 02, 2025 -

Walt Massey Ford responded

We’re glad we could assist with your Ford E350 RV on short notice and get you taken care of quickly! Thanks for the recommendation—it means a lot to our team!

May 01, 2025

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Employee Rating

Everything went well, however, the tires came in late, so you took an extra day to bring p/u back. Also, truck needs new wiper blades, which I forgot to mention! I guess no one noticed that! Sincerely, Linda you took an extra day to bring p/u back. Also, truck needs new wiper blades, which I forgot to mention! I guess no one noticed that! Sincerely, Linda Boyd More

by lindaboyd2015

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erica Gary

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May 02, 2025 -

Walt Massey Ford responded

Thank you for the feedback, Linda. We’re glad everything went well overall, and we apologize for the delay with the tires. We appreciate you bringing up the wiper blades—our team will take note for next time to ensure every detail gets the attention it deserves!

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