Erica Lin

INFINITI of Lynnwood responded

Dear Harold, Thank you for your feedback. We understand your frustration and genuinely want to help resolve the concerns you’re experiencing. Please know that our management team has made several attempts to reach you, but we have not yet received a response. We’re still here and ready to assist however we can. Additionally, I’d like to kindly clarify that Erica Lin, who is mentioned in the review, is not based at INFINITI of Lynnwood and has never had any interaction with you. She is part of our Bellevue team and wasn’t involved in the sale or service of your vehicle. We’d appreciate the opportunity to speak with you directly and work toward a resolution. Please feel free to reach out at your earliest convenience. Sales Management Team INFINITI of Lynnwood (425) 409-6274

INFINITI of Lynnwood responded

Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that your second vehicle purchase with INFINITI of Lynnwood was a smooth one, and we’re honored to have earned your continued trust. We also appreciate your honest ratings on the different aspects of your experience, your feedback helps us improve and continue providing excellent service. If you have any questions or need anything at all, please dont hesitate to reach out to me. We're committed to providing the best possible customer service and look forward to assisting you again in the future! Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you, Abdulnasir, for your fantastic review and recommendation! We’re so happy to hear that you had a great experience with our team and that you found our service to be of high quality. Your support means a lot to us! If you ever need anything, don’t hesitate to reach out. If you have any questions or concerns, please do not hesitate to contact me. We're committed to providing the best possible customer service. Best regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you for taking the time to share your experience with us Melissa. We're sorry to hear that you encountered issues initially, but we're happy to know that once you connected with the right person, your concerns were resolved. We'll be sure to pass along your kind words to Joel and the rest of our team. We strive to make sure every customer leaves satisfied, and your feedback means a lot to us. We look forward to serving you again in the future! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com

INFINITI of Lynnwood responded

Thank you so much for taking the time to share your positive experience with us! We're truly delighted to hear that your interactions were respectful and friendly, that the vehicle was well explained. We are especially happy to hear that you love the product! Thank you so much again for your kind wo rds, we look very forward to seeing you on your next visit! If you have any questions or concerns please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com