Erica Nunez

⭐⭐⭐⭐⭐ I want to give a huge shoutout to Alex in the Appointment Center at Kia North. I had called several times trying to make an appointment and kept getting transferred to voicemail, disconnected, Appointment Center at Kia North. I had called several times trying to make an appointment and kept getting transferred to voicemail, disconnected, or not reaching the right person. When I finally got Alex on the phone, he tried to transfer me, but when it didn't work, he didn't just send me back through the system. He actually told me, "Give me a second," and walked over to the service department himself to make sure I got connected with someone who could help. What really stood out was that he didn't stop there. He followed up with me afterward to make sure my appointment was scheduled and everything was taken care of. Alex was friendly, genuine, patient, and just easy to talk to. He never made me feel rushed and honestly made a frustrating situation so much easier. By the end of the call, it felt like I was talking to someone I'd known for years. Kia North is lucky to have him. Employees like Alex are hard to find. If you call and get Alex in customer appointments, you're in good hands. He'll make sure it gets done. Thanks again, Alex. You're the man! More

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Excelente atención y servicio, puntuales y dedicados en su trabajo, en mi caso revisaron el auto muy bien para ver que hayan fallas su trabajo, en mi caso revisaron el auto muy bien para ver que hayan fallas More

by Juan montenegro Verified Customer Verified Customer

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I enjoyed my experience with both Erica Nunez and Mr. Yakir Rukman. The experience was 10 out of 10 across the board. Yakir Rukman. The experience was 10 out of 10 across the board. More

by shelmar77 Verified Customer Verified Customer

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Erica and Mike were such an amazing team, recommend 100%. You won’t regret it. They took their time and made sure everything made sense to what our needs were. They were patient, honest and very trustworthy. You won’t regret it. They took their time and made sure everything made sense to what our needs were. They were patient, honest and very trustworthy. This is the first time I’ve had such an amazing experience in buying my car! Because of their hard work and dedication, My husband even came after and got himself a car too. More

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Mike Ortiz went above and beyond Will definitely recommend to friends and family thank you! recommend to friends and family thank you! More

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Everything went very well. Travis is top notch. I highly recommend. Thank you for being the best. Travis is top notch. I highly recommend. Thank you for being the best. More

by KateErvin Verified Customer Verified Customer

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Erika, was very helpful and kind. She made us feel comfortable throughout the process and was knowledgeable about the vehicles. She made us feel comfortable throughout the process and was knowledgeable about the vehicles. More

by lukencouch Verified Customer Verified Customer

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Got the job done as needed and took the time to check the other things asked for other things asked for More

by Fellimundo Verified Customer Verified Customer

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Finance department is unresponsive and does not return calls. They have the paperwork to cancel my extended warranty and have not processed it. Assurant, the extended warranty company, emailed it to them calls. They have the paperwork to cancel my extended warranty and have not processed it. Assurant, the extended warranty company, emailed it to them over a month ago. More

by do Verified Customer Verified Customer

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Erica was very helpful. She went over everything and in the end with left with a new car She went over everything and in the end with left with a new car More

by Edman0628 Verified Customer Verified Customer

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