Erik Carr

Feel as though the problem with my car is finally fixed. James went above and beyond. James went above and beyond. More

by SDUNBAR644 Verified Customer Verified Customer

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Service is always quick, friendly, and professional. Thank you as always for a great job done. Thank you as always for a great job done. More

by nicoledenise89 Verified Customer Verified Customer

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We bought our 1st Audi, Audi 4000 in December 1979. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. And now our 7th Audi, 2025 Q5e we bought from Niello with Diane Ponce. We started having Niello service our Audi's starting in 2016. We have always been impressed with the professionalism of the Service Consultants and the service we received. Initially we dealt with Dain Bryant and ended up with Erik Carr. Erik always went the extra mile to make things work out for us. When we decided to trade in our 2019 Q5 for a 2025 Q5e, Diane Ponce navigated us through the process, involving Blake Paulson and the financial people. The post purchase follow up has been impressive. I have received communication from Diane and a tech person checking in to see how we liked our purchase, did we have any questions, or need help setting up any features. And when an issue developed with the HomeLink not functioning, and later when the Check Engine light came on, Diane and the Service Department came to the rescue. Since we live 5 hours away, we appreciate the connection we have made with Niello Audi. It is typically a 2 day affair to get our Audi's serviced and to be able to have a loaner car available. We especially like the detailed check list of the service performed and explanations of anything that needs attention. We will continue to be loyal customers. Thank you Niello Audi! More

by JERECOX71 Verified Customer Verified Customer

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Omead is amazing, extremely helpful, knowledgeable and prompt. I recommend both him and Niello Audi’s service department very highly. prompt. I recommend both him and Niello Audi’s service department very highly. More

by K Faz Verified Customer Verified Customer

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Such a professional dealership and very trustworthy. And Cain is the best. He has kept checking in with me over the years. So glad I can rely on Niello for sales and service. And Cain is the best. He has kept checking in with me over the years. So glad I can rely on Niello for sales and service. More

by TIFFANIANDRADE Verified Customer Verified Customer

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Great experience buying and maintaining our two vehicles here. They make the process easy and fast. here. They make the process easy and fast. More

by CA_8114 Verified Customer Verified Customer

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Erik Carr is great. Very service oriented and transparent about the state of my vehicle. Very service oriented and transparent about the state of my vehicle. More

by MIGHTYKONG.KS Verified Customer Verified Customer

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Customer-oriented. Excellent and personable service. I recommend this dealership for sales and service with no reservation. Excellent and personable service. I recommend this dealership for sales and service with no reservation. More

by rhbardales Verified Customer Verified Customer

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This dealership has an excellent service and they are always very helpful, friendly, and knowledgeable. I can have someone drop my car off and trust that the service representative will take care of my v always very helpful, friendly, and knowledgeable. I can have someone drop my car off and trust that the service representative will take care of my vehicle. They will go above and beyond to ensure that we as customers are well informed about our vehicle maintenance and needs. More

by TVONGVIRATH5 Verified Customer Verified Customer

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Very friendly knowledgeable, no surprises! My car was done in time, and no issues after My car was done in time, and no issues after More

by ruthtesar Verified Customer Verified Customer

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