Erika Paleny

Everything went well with our deal and we’re happy with the new BMW. My only complaint is that we were supposed to have a BMW “specialist”(?) call a couple days after our purchase but that seems to have fa the new BMW. My only complaint is that we were supposed to have a BMW “specialist”(?) call a couple days after our purchase but that seems to have fallen through. The gentleman’s name is Tyler and he DID text me about going over features and such for the car. However, I briefly explained that I bought the car for my wife and she is the primary user and it would be more beneficial to please go over these things with her. I gave Tyler her phone number and he never reached out. My wife has since called the dealership to try to get ahold of him but has thus far been unsuccessful. She would like to learn the cars features more in depth but so far we’re on our own to work things out. More

by P.FISHER.CALI Verified Customer Verified Customer

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First time buying a car online and everyone made it simple and quick to do..I would highly recommend Niello to anyone thinking about buying a car online. simple and quick to do..I would highly recommend Niello to anyone thinking about buying a car online. More

by MAAS279 Verified Customer Verified Customer

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I had an excellent experience working with Ryan, Moh, and Erika. They were prompt, informative, and never unnecessarily pushy. They understood my expectations, kept me well informed throughout the process, a Erika. They were prompt, informative, and never unnecessarily pushy. They understood my expectations, kept me well informed throughout the process, and provided the support I needed to close quickly once we reached alignment. More

by Mayur Verified Customer Verified Customer

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I had an excellent experience working with Fatima on my recent BMW X3 purchase. From the very beginning, she was attentive, responsive, and genuinely focused on helping me find the right vehicle. Fatima fo recent BMW X3 purchase. From the very beginning, she was attentive, responsive, and genuinely focused on helping me find the right vehicle. Fatima followed up consistently without ever being pushy. She took the time to send videos and photos of the exact X3 that matched what I was looking for, which made the process feel personalized and convenient. She answered my questions promptly, kept me informed every step of the way, and made what can often be a stressful experience feel seamless and straightforward. By the time I arrived at the dealership, everything was ready to go. The process was efficient, transparent, and exactly as promised. I truly appreciated her professionalism, attention to detail, and commitment to customer service. If you’re looking for someone who is knowledgeable, communicative, and genuinely cares about making the car-buying experience a positive one, I highly recommend asking for Fatima. Thank you for helping me find the perfect X3! More

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Purchase of my M440i started over a year ago. Production and delivery took months, and Ryan Cox was so helpful and reassuring in keeping me informed on progress. He was professional, responsive, Production and delivery took months, and Ryan Cox was so helpful and reassuring in keeping me informed on progress. He was professional, responsive, engaging, kind, and so patient with my many, many, questions. Ryan took ownership even when there were delays that were entirely out of his control, and immediately took steps to quickly resolve issues. I appreciate his integrity. Once my car arrived, he promised to make the reveal experience in store extra special, and he did! It was perfectly done, and seeing my car unveiled, all that long wait was worth it! The purchase process afterward was the most calm and uneventful (in a great way) that I’ve ever experienced buying a car. Thank you for all your help, Ryan! More

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This is my third vehicle from this dealership. I was prepared to end our relationship but Ali was able to change my perspective and get me in a vehicle that I’m very happy. The team I worked with I was prepared to end our relationship but Ali was able to change my perspective and get me in a vehicle that I’m very happy. The team I worked with this time was exceptionally efficient, transparent, and responsive. Thank you so much Ali! More

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Our experience was exceptionally fast, efficient and professional. We felt that each person we dealt with was concerned that we have all our questions answered fully. Our only issue was the dealership professional. We felt that each person we dealt with was concerned that we have all our questions answered fully. Our only issue was the dealership oversight in not having the VIN number "verified" at the time of purchase. This required us to make a follow up trip back to the dealership. More

by WSCOTTDEBIE Verified Customer Verified Customer

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I'm not sure who Curtis is but if he works at the BMW MINI he deserves 5 stars. MINI he deserves 5 stars. More

by MISSJHAHN Verified Customer Verified Customer

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Everyone has been wonderful that we’ve dealt with. Tahir was great, very communicative, and he simplified the buying process for us. Since then we’ve come in for service and training, and everyone has Tahir was great, very communicative, and he simplified the buying process for us. Since then we’ve come in for service and training, and everyone has been great. More

by CROBY Verified Customer Verified Customer

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Went well successfully acquired car for Xmas gift for my wife and seller was very helpful wife and seller was very helpful More

by CLINDHOLM1 Verified Customer Verified Customer

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