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Ethan Shaffer
Ethan Shaffer at Mitch Smith Chevrolet

Ethan Shaffer

Service Advisor

Mitch Smith Chevrolet

1655 Cherokee Ave SW
Cullman, AL 35055

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4.8
98 Reviews
4.8

98 Reviews

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98 Reviews of Ethan Shaffer

October 21, 2025

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Employee Rating

Mitch Smith Chevrolet! Good folks! Always take care of me! I highly recommend them to anyone! More

by eddieandbrenda9081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Oct 21, 2025

Mitch Smith Chevrolet responded

Thank you so much for your kind words, Eddie and Brenda! I appreciate your recommendation and am glad to hear that our team at Mitch Smith Chevrolet has consistently taken care of you. We look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 15, 2025

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Employee Rating

Fantastic Service. From beginning to end I was fully taken care of. It's unheard of from my other Chevy Dealerships to get Corvette tires same day. More

by john.vono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Oct 16, 2025

Mitch Smith Chevrolet responded

Thank you for your fantastic review, John! I am glad to hear that you had a great experience with us at Mitch Smith Chevrolet and that we could provide you with same-day Corvette tires. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 13, 2025

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Employee Rating

Corey always accommodates my need for routine service when I am in town so I don't have to schedule an appointment which means an 80-mile round trip. I means a lot to me. More

by dmg4199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Oct 13, 2025

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that Corey has been able to accommodate your routine service needs at Mitch Smith Chevrolet. Your convenience is important to us, and I'm glad we could make your experience a positive one. I appreciate your trust in us, and we look forward to seeing you again! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 03, 2025

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Employee Rating

Dylan was a very good salesman. Service department not so good at checking out a vehicle. Bad battery. Onstar don’t work. And to top it off the wrong battery was in the car. It’s in More

by rogerglispie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Dylan Curvin, Corey Calvert

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Oct 05, 2025

Mitch Smith Chevrolet responded

Thank you for your feedback. I'm glad to hear that Dylan provided good service during your visit to Mitch Smith Chevrolet. However, I understand your concerns regarding the service department and the battery issues you experienced. We appreciate your input, as it helps us improve our services. I encourage you to reach out to me directly so I can address these concerns further. Thank you for bringing this to our attention. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 02, 2025

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Service needs to contact customer when car is complete. App showed still being worked on More

by mjcranehill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Oct 03, 2025

Mitch Smith Chevrolet responded

Thank you for your feedback. I appreciate you taking the time to share your experience with us. Your suggestion about communicating more effectively regarding vehicle readiness is valuable, and we will certainly take it into consideration. If you have any further concerns or need assistance, please feel free to reach out to us at Mitch Smith Chevrolet. We look forward to serving you again! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

September 30, 2025

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Always great service and friendly service. Great people to deal with. Never a bad ex5 More

by dcrutchfield318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Sep 30, 2025

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you consistently receive great and friendly service at Mitch Smith Chevrolet. Our team takes pride in providing a positive experience, and your feedback means a lot to us. We look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

September 28, 2025

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Employee Rating

The Mitch Smith dealership has been our go to dealership for more than five years. Why?, because they are courteous, and work with you. Adam Aker, our salesman, is the best. Always has our best interest at More

by rapate0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Adam Aker

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Sep 28, 2025

Mitch Smith Chevrolet responded

Thank you so much for your wonderful review! I truly appreciate your loyalty to Mitch Smith Chevrolet over the years. It's great to hear that Adam and Sheila provided you with exceptional service and that our service department continues to meet your expectations. We look forward to assisting you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet

September 26, 2025

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Employee Rating

They got me in pretty quick and it didn't take long to do my service and they have a friendly staff. More

by laura59jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Sep 27, 2025

Mitch Smith Chevrolet responded

Thank you for taking the time to share your experience with us, Laura! I'm pleased to hear that you received prompt service and found our staff to be friendly. Your feedback is appreciated, and we hope to see you again at Mitch Smith Chevrolet for your future automotive needs! Best Regards, Sharon Smith Mitch Smith Chevrolet

September 18, 2025

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Employee Rating

Jim is a great and professional salesmen have bought 6 vehicle's from Jim and will always call him for a new vehicle. More

by patrickmann1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Cheatham

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Sep 19, 2025

Mitch Smith Chevrolet responded

Thank you, Patrick! I truly appreciate your loyalty and am thrilled to hear that Jim has provided you with such excellent service throughout your six vehicle purchases. At Mitch Smith Chevrolet, we strive to make every experience a positive one, and we look forward to assisting you again in the future. Don’t hesitate to reach out for your next vehicle! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

September 17, 2025

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Employee Rating

Service was quick but my only complaint is that when I got my truck back the gentleman that I talked to was not sure what the issue was with the brakes, and I was not even asked if I wanted them changed. More

by Katiekeith79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 18, 2025

Mitch Smith Chevrolet responded

Thank you for your feedback, Katie. I appreciate that you found the service at Mitch Smith Chevrolet to be quick. However, I understand your concerns regarding communication about the brake issue. Your insights are valuable, and we will work on improving our service communication to ensure that all necessary details are conveyed clearly. If you have any further questions or need assistance, please don’t hesitate to reach out to us. We hope to serve you better next time! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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