Eugene Hall

FRAUD ALERT: UNAUTHORIZED CHARGES & RECALL NEGLIGENCE I am a Nurse Manager who holds my staff to high standards of integrity. This dealership has none. 1. UNAUTHORIZED CHARGES (Violation o NEGLIGENCE I am a Nurse Manager who holds my staff to high standards of integrity. This dealership has none. 1. UNAUTHORIZED CHARGES (Violation of FL Stat 559.909): I verbally authorized a $189 diagnostic. I was never provided a written estimate. Despite this, I was billed $3,285.76. I did not authorize this massive increase. The dealership processed the charge without my consent. My bank is currently reversing this transaction. 2. FAKE "SAFETY" THREATS: The Service Advisor claimed my car was entering "limp mode" to coerce me into unrequested repairs. I scanned the vehicle myself with an OBD2 reader: ZERO error codes found. The threat was a fabrication. 3. RECALL NEGLIGENCE: While charging me for unauthorized fuel system repairs, the Service Department failed to perform active NHTSA Safety Recall 23V-858 (Fuel Pump) on my VIN. They prioritized an illegal upsell over mandatory federal safety compliance. 4. PERFORMATIVE SERVICE: "Customer Relations" posted a public reply to my Google review, asking me to email them. I did. They never replied. It was a stunt to look good online. THE OUTCOME: I have reported this location to the Florida Dept. of Agriculture (Case #2601-00194), NHTSA (Case #11708480), and the FTC. Avoid this dealership if you value your safety and your wallet. More

Report | Print

We had car stall while driving 2 yrs ago. Almost in a wreck. Dealer out of state and here couldn't figure out problem. Fast forward recall on fuel pump that cause you to stall while driving. Almost in a wreck. Dealer out of state and here couldn't figure out problem. Fast forward recall on fuel pump that cause you to stall while driving. Discussions on forums last year recall notice in jan. Honda corporate says fuel pump not available until fall unless problem. Started asking local for replacement based upon prior near accident. They say I'm on a priority list. Corporate says nothing ordered for me. And the kicker is that unless I have another near accident I have to wait until fall. I will never buy another honda again. More

Report | Print

Went in to have my car serviced and washed. I was treated very disrespectful. Honda of Gainesville doesn't care about their customers. Went next door to Nissan and was treated very respectful b I was treated very disrespectful. Honda of Gainesville doesn't care about their customers. Went next door to Nissan and was treated very respectful but their service was closed. This is the second time Honda of Gainesville has done this to me I will never own another Honda. If anyone knows of a good place to have a Accord serviced and cleaned on the east side of Gainesville please let me know. More

Report | Print

I went to Honda of Gainesville. I told them I needed a reliable car. I didn't care if it was pretty or fast, just safe and reliable. I explained that I'm a nurse and single mom of a I told them I needed a reliable car. I didn't care if it was pretty or fast, just safe and reliable. I explained that I'm a nurse and single mom of a 10-year-old with autism. I work an hour from home and needed to make sure I could get to and from work and get to my son if needed. I was a sold my first car. Within 3 days the check engine light came on. By the time I got to the dealership, it had gone off. They wouldn't look at the car, saying it was fine now. I had no choice but to leave without having my car looked at. The next time I drove it, the auto stop feature caused the entire car to shut down. When it kicked on, I had to put the car in park and restart the ignition. This caused me to be unable to get out of the way and a minor collision occurred. I had the car towed back to the dealership. The first call I got said there was nothing wrong with it. The next call I got said they couldn't figure out what was wrong with it. After about a couple weeks they called and said the car was fixed. I went to pick it up. While sitting in their parking lot, the car stalled out then kept trying to restart itself without me touching anything. I was told they'd look at it again. At this point I went to the general manager. He asked me to give him until Tuesday to figure out what was wrong with the car. On Thursday I messaged him. He asked me if I hadn't heard from the service department. I was a little shocked he hadn't followed up with them but told him no. He told me to come back in. I went back to the dealership the next day, so sick I could barely sit up straight. I was given another car to test drive that was a year older. When I asked if we could just cancel the whole deal, I was told no. I basically had two choices. I could take the car that had three issues in a month or take this other car. I told him I was scared of their cars after the last one and all the issues. He assured me this new one was great. I test drive it with the sales guy. While not thrilled, I didn't see what choice I had. I asked the sales guy about the tires and he told me it had brand new tires on it. I expressed my concern about my credit getting dinged again and was told it wasn't a problem, they still had my credit report on file, so that wouldn't happen. As we got inside, the story changed. My credit got dinged again, as they pulled a whole new application for this car. I went home and said the xxxx with it. A few weeks later, I get a call that the financing department messed up and I needed to switch my lender to a different lender. I went back in and asked again if we could just cancel the whole thing, because I had zero faith in this dealership at this point. I was told l, again, that it couldn't be cancelled, that I would own either this current car or the last car. I signed the papers to switch my lender. I then took this car to MY mechanic. He informed me that my "brand new" tires were 8 years old and rotting and that there were issues with the passenger airbag. He said both were safety issues. I messaged the dealership. The first response was that there was 4 inches of tread on them, which, apparently, is all their safety requirements are. It doesn't matter if they're rotting, splitting, and out of date. Really high standards for your "Tru car certification". After me complaining further, their solution was to have me bring the car back to them and they'd "check the cost" of some tires. First, the cost shouldn't be an issue. You sold me an unsafe car. If you checked the treads, you saw the date, the rot, and the splitting, so you knew you were selling me car that the tire could blow on. Second, I wouldn't trust your service department to put gas in my car, after all the times I've been told a car is fixed or safe. I left a message for Morgan group asking for someone above the GM to contact me. I've never heard anything back from them. More

Report | Print

After years of service, including the purchase of my car, Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service for Dec 6 at 9:20am. I then thought, maybe they have a key drop box? I call 2x and confirm where and how to do it. I arrive, grab an envelope, fill it out, place the programmed key in, fold it up, slide it through the drop slot, see it bounce on the clutter free floor, and look up at the camera in the service bay, while looking at the time to confirm things are safe at 8pm. Next day, no call. I call them and they say they do not have any keys. I get driven there. I complain and ask them to review footage to see how they can lose a key in their envelope, on a clean floor. "We dont have a camera there." So...its fake huh? Key is gone and they dont give one xxxx. Thinking, this is being blown up, I leave, and return with my broken spare, speak to Gene, whom has been there since I first got serviced years ago, and nobody is helping me about my missing key. Gene asked what service I needed, ignoring that this customers trust level plummeted, and i said i think i have a wheel bearing problem. He sets me up and i ask...what are you going to do to make this right? Offers a $200 diagnostic fee waived, something i never heard on previous visits. I said, great, but i still need my key or a new one programmed. Why is this such a demand! Fine, again, take a deep breath, car is in safe hands, theyll find the key or make a new one. Easy problem to solve. That evening, Gene calls, says its TWO wheel bearings, $1300, out the door. Two, how?! Through bewilderment, I said ok do it, much like Ralphie saying Yes to getting a football from Santa in A Christmas Story, and hang up. I took 2 steps, stopped, and thought, 2?! $1300?! I put on my Columbo rainjacket and did some investigating on this type of service and how in the xxxx a key gets lost. I then call multiple times from last night to the early morning, only getting through to what sounds to me as an answering service, demanding, DONT DO A THING. I call Kevin at Compu-tune, whom worked on my Trans Am years back and asked for availability and prices. He didn't say anything near $1300 and thought 2 wheel bearings is possible but unlikely. While on the toilet, how appropriate is that, Gene calls me after 10am. He got my msgs and I raced there. I ask about my xxxx key and he directs me to Brian, the service manager, whom is in the room behind me. Brian gives me a couple minutes, which is lovely since I wanted to get this done at 7-730am, but since their phones are made up cups and strings, I couldnt and I'm already late to work. First thing I said was "I'm sure you heard about me and how this place lost my keys." He says no. I tell him about it, what time I dropped them off, me calling, me pissed, and a hilarious quote for a service that I honestly couldn't confirm being two wheel bearings. All of a sudden, Brian says they looked everywhere for the keys, even taking desks a part. Remember, he said he didnt hear about this from the very start. "Is it possible you misplaced them?" 😐 Brian, I'm on that camera at 8pm, I folded the envelope, and watched it drop from the weight of a programmed key in it. I did everything I was supposed to do" He then says it's never happened and I'm thinking, yeah, believe me, this sounds crazy. He said Gene and someone else collected the keys that morning. 🤔 Then he says, "he quoted you $1300 for 2 wheel bearings? That sounds kinda low." .....huh. Yeah, we are excellent at this and dont use aftermarket parts. I then quoted him the average price is $350, are Honda parts made out of diamonds? I finish with saying I dont trust this place, I just want my key, and I'll take my business elsewhere. He writes down my name, my number, tells me to give him a few hours...and that was Friday around noon. Brian hasnt reached out. Take my car to Compu Tune, More

Report | Print

Luis Espana was just AWESOME!! Very professional and knowledgeable! He got financing for me which I know wasn't easy in my case. Not only that but a lower payment was just AWESOME!! Very professional and knowledgeable! He got financing for me which I know wasn't easy in my case. Not only that but a lower payment than I expected! I am so pleased with my new Honda! If it wasn't for Luis I wouldn't be driving it today! He pulled me over the finish line! I would highly recommend Honda of Gainesville to family and friends! Thank-You Luis -Your AMAZING!!!!! More

Report | Print

Worst dealership ever.I bought a brand new car and it was having touble starting they did absolutely nothing about it don't buy here! having touble starting they did absolutely nothing about it don't buy here! More

Report | Print

Not a good experience due to the service person Advisor doesn’t feel honest, was matter of fact in his answers and doesn’t really give a good explanation of what I am getting or paying for. I brough Advisor doesn’t feel honest, was matter of fact in his answers and doesn’t really give a good explanation of what I am getting or paying for. I brought some discount coupons with me, he didn’t even look at them, told me the that there are discount already applied. I asked why is it that the quote you gave me is the same as the discounted price that you are giving me now, he said he applied them already right out in the beginning. More

Report | Print

service mr brace well isn't very friendly if it weans for David wouldn't bring my car back to Honda of Gainesvillehe run my day mr brace well isn't very friendly if it weans for David wouldn't bring my car back to Honda of Gainesvillehe run my day More

Report | Print

Professional with a great cafe! This is a very good dealership and service area. The waiting areas are well designed and there is a lovely Latin Food Cafe inside. Best Cuban Sandwic This is a very good dealership and service area. The waiting areas are well designed and there is a lovely Latin Food Cafe inside. Best Cuban Sandwiches in the region! More

Report | Print