Fadil Pehlic

Mercedes-Benz of Richmond responded

Dear Mrs. Carmen, I hope this message finds you well. Thank you so much for taking the time to leave a review on DealerRater regarding your recent experience at our dealership. We are thrilled to hear that you had a positive interaction with Fadil and that you continue to choose Mercedes-Benz for your automotive needs. We noticed that although your feedback about Fadil and your experience was exceptionally positive, the star rating given was 1 out of 5 stars. Since your review reflects a much more positive experience, we wonder if this might have been a slight oversight. If you believe that your experience aligns more closely with a higher rating, would you kindly consider updating your review to 5 stars? This adjustment would not only reflect your actual experience more accurately but also greatly support Fadil, who clearly made a significant impact during your visit. If you need any assistance with updating your review or have any further comments or needs, please do not hesitate to contact me directly. We aim to provide excellent service and truly value your feedback, which helps us maintain the high standards our customers expect. Thank you once again for your support and for being a valued member of our Mercedes-Benz family. Warm regards, Joe Norris General Manager