Farhan Shakib

I reached out to purchase a vehicle on the lot and from the start the communication was so poor that I should have washed my hands immediately, however, I continued reaching out and was eventually shuffled the start the communication was so poor that I should have washed my hands immediately, however, I continued reaching out and was eventually shuffled through 4 different people over 3 days. I don't remember all of the names, but the one who actually wrote his name in the text was, Farhan. I told them exactly which vehicle I was interested in and was advised to fill out the credit application. I did so, I also explained I was coming from out of state and wanted to make sure everything was good before making the trip. I would go all day without hearing from anyone and then someone would contact me who knew nothing about the situation and I would have to re-explain. Also, when the person was doing a facetime walkthrough for me to show me the vehicle, they didn't have it on the lot because it was "out for inspection". I reached out multiple times without response, and nobody at the dealership seemingly knew anything about me or the deal I had been working on with the dealership. I received sporadic texts telling me things like, "you are approved, the finance manager is just swamped and hasn't had time to call you", "we have just been so busy that nobody has had a minute to get in touch with you", etc. Now, I receive a text this morning telling me it was sold, it went to the first person to come and get it. I don't know how dealerships like these stay in business, but I, too, own a business and I find this to be appalling. You may or may not get good service at Carhaven. There's more to the nonsense, but I think you get the point. Update, I spoke with the GM "Gary" and he said they shouldn't have done that but said he would get me into another van at the same price and similar mileage, he was supposed to call me back and it has now been 5 days. I surely wouldn't deal with these people. Now looking at this website, I learned that Gary Lewis is not the GM, which is exactly who I asked to speak with (big surprise), he is instead in the finance department. I hope the GM sees this.. not that I expect this will result in a change of policies, how they run the dealership, or me ending up with a vehicle. More

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